Hybrid/Remote Customer Service Representative French Bilingual

In business since 1917, we have many team members at all levels with 10, 20 and 30+ year's tenure at ACB!Position SummaryOur customer service representatives are responsible for providing outstanding customer service to clients and customers via telephone and email; and processing claims by comparing them to client requirements. Typical day as a Customer Service RepresentativeResearch and resolve client inquiries and communications to ensure clients receive timely, efficient and accurate serviceAudit advertising or Incentive claimsAnswer incoming calls - We are not a call center!

WHY ACB?Work From Home 2 days a week after 90 days of in office training & 3 days in office.We are not a Call Center! We are the industry leader in administering advertising compliance and incentive programs!Monday - Friday work schedule!Benefits include medical, dental, vision, life insurance, 401(k), paid vacation and sick time!In business since 1917, we have many team members at all levels with 10, 20 and 30+ year's tenure at ACB!Position SummaryOur customer service representatives are responsible for providing outstanding customer service to clients and customers via telephone and email; and processing claims by comparing them to client requirements. We ensure compliance with client program specifications and ACB policies and procedures.Typical day as a Customer Service RepresentativeResearch and resolve client inquiries and communications to ensure clients receive timely, efficient and accurate serviceAudit advertising or Incentive claimsAnswer incoming calls - We are not a call center! Call volume is light!What are we looking forMust be fluent in French and EnglishOutgoing, positive, can-do attitudeCoachable and a curiosity to learnGreat communication skillsResourcefulnessAbility to work in a fast-paced environmentBasic computer knowledge High School Diploma or equivalent certificateWhat can you expect from usKnowledgeable, encouraging, supporting and present leadershipFun and friendly work environmentMonday - Friday schedule! No nights or weekendsAdvancement opportunities