Hybrid Manufacturing/ Retail Manager

Crafco, Inc. is seeking a Hybrid Manufacturing/ Retail Manager at our Supply Center in Memphis, TN.

Crafco Supply Centers are manufacturing & retail stores that make and sell pavement preservation materials and equipment for crack sealing, pothole patching, sealcoating and more. The Hybrid Manufacturing/ Retail Manager will lead and oversee all functions of this hybrid facility that is both a manufacturing center and retail store. The Hybrid Manufacturing/ Retail Manager is responsible for all building and staffing operations, manufacturing equipment, inside sales, equipment service center, safety and regulatory compliance, rental equipment fleet, purchasing, inventory, and ensuring quality-controlled manufacturing and production of the following materials: asphalt sealer, pothole cold patch, and pavement stencils

This position offers a competitive salary with an excellent benefits package including: Profit Sharing, Matching 401(k), Health, Life, Disability, Dental, Vision, Holiday, Personal & Sick pay, Maternity/Paternity leave and more!

Key Responsibilities:

• Hands-on, working management position of a small team (5-7) of full-time and some seasonal employees. Develop and mentor employees, fostering a high-performance culture and providing training to support career growth.
• Accountable for all day-to-day manufacturing and operations, proper staffing and ensure all functions perform accurately, safely, and on time. Fill-in and support positions for coverage, when necessary.
• Promote and maintain positive and professional relationships with employees, staff, customers, visitors, and vendors.
• Understand and oversee all manufacturing phases for all products including: Production, Lab Testing, Kitting, Loading tanks, and Shipping.
• Manage raw materials and ensure proper inventory, ordering, and daily and monthly batch production.
• Ensure accurate recordkeeping, compliance with safety, loss prevention, and regulatory requirements.
• Maintain store merchandising, cleanliness, and inventory levels to optimize sales and operational efficiency. Manage service center for customer and rental fleet equipment.
• Ensure effective maintenance and troubleshooting of manufacturing equipment, facility infrastructure, and rental fleet equipment.
• Lead and manage inside retail sales goals, performance, and coordination with outside sales team.
• Manage seasonal duties, planning, maintenance, sales projections, and budgeting needs.
• Lead and manage store operations, ensuring efficient workflows, inventory accuracy, and adherence to Crafco standards.
• Ensure an outstanding customer experience through proactive service, relationship building, and problem resolution by addressing customer needs and resolve issues efficiently.
• Monitor and analyze store performance metrics, taking action to address gaps and opportunities. Identify opportunities to drive sales, and collaborate with Territory Managers to implement business development strategies.
• Partner with corporate leadership to communicate company initiatives, policies, and procedural changes.

Qualifications & Skillset:

• Minimum of 3+ years supervisory experience in a manufacturing or production environment. Retail or inside sales experience a plus. Experience in pavement, bridge maintenance, or equipment supply industry or related fields such as construction, asphalt, concrete, or chemicals preferred.
• High school diploma or GED required; additional college or technical education is desirable.
• Working knowledge of inventory management, manufacturing operations, warehousing operations, shipping, and purchasing.
• Computer proficiency in Microsoft Office Suite applications, and ERP systems (SAP experience a plus).
• Knowledge and understanding of health, safety, and environmental regulations and requirements.
• Have or obtain forklift certification.
• Strong verbal and written communication skills to interact with employees, vendors, and customers.
• Hands-on management experience with a focus on team development and performance accountability.
• Knowledge or experience with pavement preservation materials, as well as understanding regulations, warehousing operations, shipping, purchasing, and health, safety, and environmental requirements.
• Lean, Six Sigma, and/or Continuous Improvement backgrounds are preferred, and candidates with these attributes will have higher consideration.
• Able to work occasional overtime or Saturday hours, as needed. Ability for local travel, if needed.

About Crafco, Inc.:

Crafco, Inc. has delivered confidence through innovation, quality, and value to our customers since 1976. Crafco is the world's leading manufacturer in quantity and diversity of packaged pavement preservation products and equipment. As a subsidiary of Ergon, Inc. our core values consist of Empowered Service, Selfless Leadership, Purposeful Growth, and Respectful Relationships, which provide an excellent work environment for future growth. Learn more about Crafco and Ergon by visiting:

www.crafco.com

https://ergon.com/sustainability

Contact us to see if you can be a part of our TEAM.

Crafco, Inc. is an EEO employer and a drug-free workplace. Applicants must be authorized to work in the US and have a valid driver's license. Any employment offers are contingent upon a pre-employment drug test and background check.