Azure IaaS Specialist/Admin (L2 Level) Windows Azure IaaS Specialist/Admin at the L2 level who will assist in the day-to-day management and optimization of our Azure infrastructure services.
The candidate will provide critical support and maintenance to ensure the stability and performance of our Azure environments.
Key Responsibilities:
- Infrastructure Support:
- Provide L2 support for Azure IaaS services, including troubleshooting and resolving issues related to virtual machines, networks, and storage.
- Monitor system performance and assist in resource optimization efforts.
- Automation and Scripts:
- Use PowerShell or Azure CLI to automate routine tasks and streamline operational procedures.
- Assist in deploying Infrastructure as Code (IaC) solutions using Azure Resource Manager templates.
- Security and Compliance:
- Implement and maintain security best practices for IaaS resources, ensuring compliance with company policies.
- Assist in conducting regular security assessments and audits.
- Documentation and Reporting:
- Maintain accurate documentation for system configurations and operational procedures.
- Prepare reports on infrastructure performance and provide suggestions for improvements.
Qualifications:
- 7+ years of experience managing Azure IaaS environments.
- Familiarity with Azure services and proficiency in scripting with PowerShell.
- Strong analytical skills and attention to detail. Azure IaaS Specialist/Admin (L3 Level)
Summary:
Require a highly skilled Azure IaaS Specialist/Admin at the L3 level to lead the architecture, implementation, and high-level support of our Azure infrastructure services.
The role involves handling complex issues, optimizing infrastructure, and providing strategic guidance.
Key Responsibilities:
- Advanced Infrastructure Management:
- Design and implement complex Azure IaaS solutions, ensuring alignment with business objectives.
- Lead troubleshooting and resolution for high-level technical issues.
- Expertise in Automation:
- Develop advanced Infrastructure as Code (IaC) solutions using ARM templates, PowerShell, and Terraform.
- Lead the integration of DevOps practices within the infrastructure management process.
- Security and Audit Compliance:
- Lead initiatives on infrastructure security and ensure adherence to regulatory compliance.
- Conduct detailed security audits and respond to emerging security threats.
- Collaboration and Strategy:
- Collaborate with architecture and development teams to deliver robust infrastructure solutions.
- Mentor junior staff and provide expert guidance to enhance team capabilities.
Qualifications:
- 10+ years of experience in Azure IaaS environments.
- Extensive knowledge of Azure services, networking, and experience in scripting and automation.
- Strong leadership and problem-solving skills.
Certifications:
- Microsoft Certified: Azure Solutions Architect Expert
- Additional advanced Azure certifications are a plus.
To adhere to quality standards, regulatory requirements and company policies to ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
To independently resolve tickets & ensure that the agreed SLA of ticket volume and time are met for the team.
To provide support for on call escalations /L3 level support and doing incident & problem management Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.