Hyatt House Sterling Dulles Airport North - Front Desk Supervisor

Join Our Team as a Front Desk Supervisor

As the Front Desk Supervisor, you're the heartbeat of hospitality-leading the charge to make every guest feel genuinely welcomed and valued. You'll guide your team with energy and enthusiasm, setting the tone for service that's not just good, but unforgettable. From smooth check-ins to friendly problem-solving, you'll help create an experience guests rave about. If you love leading by example and turning everyday moments into memorable ones, this is your spotlight.

KEY SKILLS/RESPONSIBILITIES

• Guest Experience Pro: Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free. You're the go-to for reservations, VIP requests, and making every guest feel like a star.
• Operations Maestro: Keep things running like clockwork by tracking logs, managing messages and packages, and making sure every detail is handled with professionalism and speed.
• Revenue & Rate Strategist: Stay sharp on rates, packages, and promotions, helping boost room revenue while keeping guests happy with great value.
• Team Leader & Problem Solver: Build a strong, communicative team, train new associates, and tackle guest concerns or workplace hiccups with confidence and creativity-all while keeping safety and standards front and center.

EDUCATION & EXPERIENCE

• High School diploma or equivalent required; college coursework in a related field helpful.
• At least 2 to 3 years of progressive experience in a hotel or related field required.
• Previous supervisory experience preferred.
• Must have a valid driver's license.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:

Hyatt House Sterling/Dulles Airport-North is your perfect extended stay hotel in Sterling, VA near Dulles Airport. This is about 27 miles from Washington, DC and at least a one hour drive. Our Dulles accommodations close to Washington D.C. get visitors near all the Sterling area has to offer including George Mason University, Udvar Hazy Center, and Reston Town Center. Guests enjoy our many great amenities including free WiFi, breakfast, fitness center, seasonal outdoor pool, H Bar, and free shuttle service for IAD airport and 5 mile radius. - Outdoor Pool & Whirlpool - 24 Hour Business Center - Fitness Center - 3 Versatile Event Venues

Application deadline for Colorado positions: