HVAC Service Operations Manager

Coach and mentor techniciansSet clear performance expectationsProvide feedback and accountabilityIdentify training opportunitiesHelp technicians with difficult troubleshootingBuild a strong, team-focused cultureHelp Improve the BusinessYou'll also have a voice in how the department operates and performs. You'll lead technicians, oversee daily operations, improve efficiency, and make sure the team has the support and direction needed to succeed.

HVAC Service Operations Manager$90,000–$100,000 Salary + Performance BonusReading, MA | Monday–FridayBuild the team. Own the operation. Raise the standard.Cooling Unlimited has been serving Middlesex County since 1986. We're a family-owned HVAC company built on quality work, dependable service, and strong customer relationships.We're looking for an HVAC Service Manager to take ownership of our service department. You'll lead technicians, oversee daily operations, improve efficiency, and make sure the team has the support and direction needed to succeed.This is a hands-on leadership opportunity for an experienced HVAC professional who is ready to step into greater responsibility while staying connected to the technical side of the business.What You'll HandleDirect daily service operationsManage technician schedules and dispatchMonitor service calls and workflowHelp resolve field and customer issuesReview invoices and job recordsTrack department performance and KPIsMaintain safety and quality standardsSupport maintenance and demand-service operationsLead and Develop the TeamYour leadership will directly shape the performance of the service department.Coach and mentor techniciansSet clear performance expectationsProvide feedback and accountabilityIdentify training opportunitiesHelp technicians with difficult troubleshootingBuild a strong, team-focused cultureHelp Improve the BusinessYou'll also have a voice in how the department operates and performs.Improve scheduling and workflowMonitor productivity and efficiencyAssist with budgeting and cost controlReview department performanceMaintain consistent service standardsWhat You Bring4–6+ years of HVAC experienceResidential service and/or install backgroundPrevious leadership or mentoring experienceStrong organizational skillsService operations experienceConfident troubleshooting abilityStrong communication skillsEPA Certification requiredCompensation: $90,000–$100,000 base salary + performance bonusBenefits:401(k) with 3% company matchHealth, dental, and vision - 50% employer-paid100% employer-paid life insuranceShort- and long-term disabilityPaid holidaysPTO and sick timePaid birthday offWhy This Opportunity?This isn't a position where you'll simply sit behind a desk and manage numbers. You'll work directly with the service team, solve problems, develop technicians, and help shape how the department operates.If you're ready to take your HVAC experience into a true leadership role with visible impact, we'd like to hear from you.Apply today and join the Cooling Unlimited team.