Billing, Building Codes, Coaching, Communication Skills, Customer Escalations, Customer Experience, Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Support/Service, Documentation, Driver's License, Employee Retention, Exceeded Sales Goal, Forecasting, HVAC, Leadership, Maintenance - HVAC, Maintenance Services, Mentoring, On Call, Onboarding, Operations, Organizational Skills, Performance Metrics, Performance Reviews, Problem Solving Skills, Process Improvement, Revenue Growth, Safety Standards, Safety/Work Safety, Schedule Development, Systems Administration/Management, Team Building, Team Lead/Manager, Team Player, Time Management
HVAC Service Manager
Company: R3 Heating & Air
Location: Davenport, Iowa (Quad Cities Market – In-Office)
Job Type: Full-Time
Schedule: Monday–Friday + occasional on-call support
Compensation: Depending on Experience
Core Values: Loyalty • Accountability • Community
About Us
R3 Heating & Air is a growing, family-owned company delivering high-quality HVAC solutions across the Quad Cities market. As part of the R3 family, we are committed to a people-first culture, strong leadership, and exceptional service. We are seeking a Service Manager who can lead from the front, develop a high-performing team, and help scale our HVAC operations.
Position Overview
The Service Manager will oversee the daily operations of our HVAC service department in the Quad Cities market, ensuring efficiency, quality workmanship, and an outstanding customer experience. This role is responsible for leading technicians, managing schedules and performance, supporting revenue growth, and maintaining high operational standards.
This is a hands-on leadership role ideal for someone who thrives in a fast-paced environment and can balance team development, customer satisfaction, and operational performance.
Key Responsibilities
Team Leadership & Development
- Lead, coach, and mentor HVAC Service Technicians
- Conduct ride-alongs, performance reviews, and ongoing training
- Foster a culture of accountability, teamwork, and professionalism
- Support recruiting, onboarding, and retention of service staff
Operations & Scheduling
- Oversee daily service scheduling and dispatch operations
- Ensure jobs are completed efficiently, on time, and to company standards
- Manage technician workload and drive productivity
- Track and manage KPIs such as close rate, average ticket, and callback rate
Customer Experience
- Ensure a high level of customer satisfaction on all service calls
- Handle escalated customer concerns professionally and promptly
- Maintain strong communication with customers and internal teams
Sales & Revenue Growth
- Support technicians in identifying repair and replacement opportunities
- Coach team on effective communication and proper recommendations
- Partner with Comfort Advisors on system replacement opportunities
- Drive department performance to meet or exceed revenue goals
Quality Control & Compliance
- Ensure all work meets safety standards, building codes, and company expectations
- Conduct job site inspections and quality audits
- Maintain accurate service documentation and records
Administrative & Systems Management
- Utilize CRM and service software (ServiceTitan preferred) for tracking and reporting
- Review invoices, estimates, and job notes for accuracy
- Collaborate with leadership on forecasting and process improvements
What We're Looking For
- Proven HVAC service experience; leadership or management experience preferred
- Strong knowledge of HVAC systems, diagnostics, and repair processes
- Ability to lead, motivate, and hold a team accountable
- Excellent communication and customer service skills
- Highly organized with strong problem-solving abilities
- Experience with ServiceTitan or similar platforms preferred
- Valid driver's license and clean driving record
What You Can Expect
- A leadership role with direct impact on the growth of the Quad Cities market
- A strong, team-oriented culture built on core values
- Opportunity to build and lead a high-performing service team
- Support from ownership and leadership invested in your success
Contingencies
- Must be authorized to work in the United States
- Must pass a background check
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R3 Roofing & Exteriors | R3 Heating & Air