This role requires strong leadership to manage service technicians, ensure customer satisfaction, and drive operational efficiency. The ideal candidate is a licensed HVAC professional with excellent communication and management skills.
Numbers & Facts
Location
Baltimore, MD
Job Type
Full-time
Salary
$85,000–$115,000 Per Year
Description
Benefits:
SIMPLE IRA Retirement Plan (with employer contributions)
Bonus based on performance
Competitive salary
Dental insurance
Paid time off
Vision insurance
Health insurance
Benefits/Perks
Competitive Pay
Health, Dental, and Vision Insurance
SIMPLE IRA Retirement Plan (with employer contributions)
Paid Time Off & Holidays
Bonus Opportunities and Career Growth
Job Summary
We are seeking an experienced HVAC Service Manager to oversee our service department. This role requires strong leadership to manage service technicians, ensure customer satisfaction, and drive operational efficiency. The ideal candidate is a licensed HVAC professional with excellent communication and management skills.
Responsibilities
Oversee scheduling, dispatching, and completion of service calls
Provide technical guidance for complex service issues
Monitor performance, conduct training, and evaluate staff
Resolve escalated customer concerns and maintain high satisfaction levels
Track revenue, productivity, and department efficiency
Ensure compliance with safety standards and company policies
Qualifications
Proven experience as an HVAC Service Manager or supervisory role
Strong HVAC technical knowledge
Journeyman or Master HVAC License preferred
Excellent leadership and problem-solving skills
Proficiency with service management software
Valid Driver’s License with a clean record
Salary Range
$85,000 – $115,000 per year, based on experience and licensing.