Cooper's Plumbing & Air locations in Bainbridge, GA & Tallahassee, FL - Positions available in both locations!
Do you have a passion for success in your career? Are you driven to grow, learn, and be the best in your job? Do you thrive on hard work and amazing results? Look no further - Cooper's Plumbing & Air wants to help you find the job you deserve!
At Cooper's Plumbing & Air, we believe that being responsive, respectful and reliable is the foundation of our success. When you join our team, you become part of our family, and we treat you that way! We realize that happy customers are a result of a happy team of employees serving them, and we do all we can to keep our team happy. In addition to all of the benefits we offer, we work hard to build a nurturing environment that allows you to continuously learn and grow in your career!
What We Offer!
- Competitive Compensation
- Bonus + Commission Opportunities
- Health, Dental & Vision Insurance
- 401(k) + Company Match
- PTO + Paid Holidays
- Life Insurance
- Professional Development
- Paid Training
- And so much more!
Established in 1997, Cooper's Plumbing & Air is family owned and operated, and proudly serves Bainbridge, GA and Tallahassee, FL. Our mission is to provide Responsive, Respectful, & Reliable service with a 100% Satisfaction Guarantee. Join our team and enjoy competitive pay, extensive benefits, and the chance to achieve your personal goals alongside a supportive and excited team. When you start to work at Cooper's, you'll find the career you expect! Apply Today!
HVAC Service Manager
Bainbridge, GA
Full Time
Manager/Supervisor
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Are you a natural born leader? Have a passion for leading and excel in sales and service? Looking for a great opportunity with a reputable company? A career you can be proud of? We're looking for you too!
Cooper's Plumbing & Air is seeking a talented HVAC Field Supervisor in Southern GA/Tallahassee, FL area. In this role, you will be an integral aspect of the team.
The full-time HVAC Service Manager will need to have the ability to manage the company workflow, inspire and facilitate training technicians, ensure exceptional quality and efficiency, and successfully lead a great group of employees. The ideal candidate will be revenue driven, able to manage KPI's, manage expenses, create and follow processes, and have the capacity to hold others accountable.
We Offer:
- $50k- $100k (Depending on skills and experience)
- Medical, Dental, and Vision insurance
- Flexible PTO plan (vacation, personal, and sick leave)
- 401K with a match
- Life Insurance
- Training and advancement opportunities
What You'll Do:
- Manage day to day activities to ensure the success of the HVAC Service Team
- Create and implement company processes and procedures for the HVAC Service department
- Effectively hire, coach and train technicians to maximize sales and customer service opportunities, ensuring technician accountability
- Optimize employee development through; routine ride alongs, one-on-one meetings with employees, and weekly trainings on soft and technical skills
- Work with other company/department leaders in driving sales and profitability
- Achieve budgeted revenue by meeting targeted ticket count, conversion rate, tech generation lead rate, and staffing levels
- Achieve budgeted gross margin % by managing material and labor costs (overtime, productivity, and material cost)
- Attend meetings regarding KPI targets, determine actions needed to reach goals, inform call center of resource changes and tech capacity, provide same day service
- Ensure that field work is performed in a safe, clean, timely, and orderly manner
- Respond to and effectively handle operational, employee, and customer issues in a timely and efficient manner
- Assess and adjust manpower allocation daily in relation to customer demands and business needs
- Continue to build and maintain a positive and successful team-oriented environment
What Makes You Great!
- You have a minimum of 5 years proven management experience in the trades or trades-adjacent industry with the ability to lead and motivate others
- You have a history of demonstrating excellence in team development, leadership, sales/operations, and customer service
- Strong problem-solving and organizational skills with close attention to detail; ability to multitask and prioritize
- Strong computer skills, experience with Service Titan preferred
- Excellent active listening, interpersonal, and communication skills
- Your ability to build and foster relationships
- Good understanding of inventory management and logistics
- You're a reliable team player with a positive attitude
- Must have a valid driver's license, clean driving record and the ability to pass a drug test and background check
If you're ready to be a part of our team, apply today!
We are an Equal Opportunity Employer