| Location | Lombard, ILLINOIS |
| Salary | $120,000–$150,000 Per Year |
Join Our Team: We're an established Chicagoland HVAC and water heating company with over 20 years serving residential and commercial customers. We believe that earning customer trust through expert service, reliable maintenance, and quality installations is key to our growth. We value expertise, not upselling, and our dedication to quality and professionalism shines through in every job.
A Place for Good Technicians Who Want to Become Great: Join a team of like-minded mechanical and HVAC service experts. By offering great service, maintenance, and installation daily, we earn long-term trust and business from our customers. We believe the best way to encourage great work is by taking great care of our team. If you are taken care of, you will pass that same care to each customer.
We're looking for an HVAC Service Manager to own everything technician- and installer-related. This is not a dispatch or office position. It's a working leadership role for a former HVAC service technician who knows the trade from the truck up, is still willing to run calls, and is comfortable working directly with customers every day.
You'll lead our service techs and installers, build their skills, hold the team to a high standard, and step in personally on warranty call-backs, tough jobs, and staffing gaps. You'll be a direct point of contact for our residential and commercial customers, and you'll help grow the business through commercial maintenance contracts, maintenance programs, and accurate job scoping.
Maintain constant awareness and supervision of all service, maintenance, and installation jobs
Manage and direct all technicians and installers, who report directly to you
Ensure the technical accuracy, efficiency, and budget compliance of every job
Create and run a technical training program to grow technician and installer skills
Serve as a direct point of contact with customers to strengthen relationships and improve retention
Provide on-call support to techs and installers by phone or in person, and take over jobs when needed to ensure they're completed successfully
Personally run all warranty call-backs to identify technical deficiencies and coach the responsible tech or installer
Run jobs yourself during staffing shortages
Oversee all field staffing, including job postings, interviews, hiring, and terminations
Hold technicians accountable for punctuality, work order completeness, average ticket size, approved work recommendations, and tech-sold maintenance contracts
Help the Warehouse Manager interview, hire, and train warehouse helpers
Help the Project Management team accurately scope and sell jobs
Develop SOPs for maintenance scopes, refine existing maintenance offerings, and introduce new maintenance programs
Own all commercial maintenance contracts, including their sales and execution
Work with management to develop field bonus and commission programs, and to set your own KPIs, growth metrics, and performance benchmarks
Hands-on background as an HVAC service technician running calls for residential and commercial customers
Extensive recent customer-facing service experience, including presenting repair options and recommendations directly to customers
Hands-on chiller and commercial boiler experience
Willingness to run calls, take over jobs, and personally handle warranty call-backs
Experience leading, training, and holding field technicians accountable
Comfortable hiring, coaching, and when necessary terminating field staff
Valid driver's license with a clean driving record
Previous service manager or lead technician experience with a service contractor
Experience building a technical training program
Commercial maintenance contract sales and management experience
Commercial refrigeration, hydronic, and tankless water heater experience
EPA 608 certification
$120,000 - $150,000 per year, based on experience.
Full-time
In person - Chicago western suburbs (serving Chicagoland)
We are an Equal Opportunity Employer.
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