HVAC Service Dispatcher | $25.00 - $28.00 per hour
Work Schedule: Monday through Friday
Work Hours: 7:30am to 4:30pm
Local Residential HVAC contractor is looking for a Service Dispatcher.
This position is the initial contact with our customers and plays a vital role in providing administrative support
Position Overview:
- Answering incoming calls
- Schedule and coordinate all service calls as calls are received
- Create dispatch ticket for all service calls
- Dispatch technicians
- Maintain the dispatch board / schedule
- Forecast workload for 2 - 3 days out
- Contact customers with a "Parts Pending" status as parts are received for scheduling
- Follow up on all pending and recommended work with customers utilizing the pending work log
- Maintain the maintenance agreements, scheduling, database information, customer hard files and renewals
- Order parts for special orders
- Update customer files as information is received from installation. (Extended warranties, equipment info, new customer information)
- Maintain customer history files in database
Benefits:
- Medical insurance
- Dental insurance
- Vision insurance
- SEPP for retirement
- Paid vacation
- Paid holidays, flex days, and more!
Qualifications:
- 2 + years of experience in customer service, schedule coordinating, dispatching or project coordinating, or equivalent combination of education and experience
- Advanced customer service skills
- Microsoft Office Suite experience
- Ability to cultivate and maintain strong relationships with clients and technicians
- CRM database experience
- Strong organizational skills and high attention to detail
- Dispatching experience HVAC, plumbing, electrical, construction or similar industry experience desired, but not required
Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.