HVAC Scheduling Coordinator

HVAC Scheduling CoordinatorLivermore, CAPay: $30.29-$35.00 per hour, depending on experience Annual Equivalent: $63,000-$72,800HVAC industry experience is required. We're looking for someone who understands HVAC, communicates well with customers and technicians, and can stay composed and organized when the day's schedule doesn't go according to plan.

HVAC Scheduling CoordinatorLivermore, CAPay: $30.29-$35.00 per hour, depending on experience Annual Equivalent: $63,000-$72,800HVAC industry experience is required.A well-established HVAC company in the Livermore area is looking for an experienced HVAC Scheduling Coordinator to support its service department. This role requires someone who can keep technicians organized, customers informed, and the daily workload moving even when priorities change unexpectedly.What We're Looking ForPrevious HVAC industry experience requiredExperience with service coordination, scheduling, dispatch, or similar field-service operationsStrong understanding of how an HVAC service department operatesExcellent customer service and communication skillsAbility to prioritize and make decisions in a busy environmentStrong organizational skills and attention to detailComfortable communicating with both customers and field techniciansAbility to manage multiple appointments and changing priorities throughout the dayExperience with HVAC service software, CRM systems, or scheduling platforms preferredReliable, professional, and team-orientedCompensation & BenefitsCompetitive hourly pay: $30.29 - $35.00 per hour401(k) with company match up to 4%,100% employer-paid Medical, Dental & Vision for employee only7 Paid HolidaysSick Leave earned at 1 hour per 30 hours worked (per California requirements)Paid time off - 1 week in your first year, with up to 4 weeks as you growYour Day-to-DayServe as a primary point of communication between customers and the service department.Build and maintain the daily technician schedule.Review incoming calls and determine the best technician based on location, experience, availability, and type of work.Keep track of active service calls and technician progress throughout the day.Adjust appointments when emergencies, cancellations, delays, or schedule changes occur.Communicate appointment details and arrival updates to customers.Check in with technicians regarding completed work and upcoming assignments.Review calls that require additional work, parts, or another visit.Contact customers and arrange return appointments once required parts are available.Maintain accurate notes and customer information within the company's service system.Help resolve scheduling concerns before they impact customers or technician productivity.Coordinate with management and other office personnel regarding service department needs.Assist with general customer service and administrative responsibilities as needed.About the PositionThis isn't simply a position that fills openings on a calendar. The Scheduling Coordinator plays an important role in keeping the entire service department organized and productive.We're looking for someone who understands HVAC, communicates well with customers and technicians, and can stay composed and organized when the day's schedule doesn't go according to plan.If you have an HVAC background and enjoy coordinating people, solving scheduling challenges, and helping a service department operate efficiently, we encourage you to apply.Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.