Townsend Energy | Danvers, MASince 1931, we have proudly served our community as a trusted provider of energy and HVAC solutions for residential and light commercial customers. Our commitment to outstanding service has remained constant throughout our history, with customer satisfaction continuing to guide everything we do.We are deeply committed to providing exceptional customer service; our customers are and will continue to be at the center of everything we do.HVAC Sales Coordinator Pay: $27.00 -$32.00 per hourWork Hours: 7:30am -4:00pm, Monday-FridayLocation: onsite in DanversOverview: The Sales Coordinator supports the Sales Team from initial customer inquiry through the transition to installation. This role manages sales scheduling, open estimate follow-up, technician-generated leads, financing and rebate assistance, timely sales documentation, and daily KPI reporting. This position works closely with the Sales Team, Service Department, Installation Coordinator, and management to improve conversion, accountability, and customer experience.Benefits:Medical Insurance with company contribution for individuals and family; FSA and HSA optionsVision and Dental InsuranceBasic Life and AD&D InsuranceLong-Term Disability401(K) with company match80 hours of vacation; accrued40 hours of sick leave9 Paid Holidays, including floating holidaysEmployee Assistance ProgramWhat You'll Be Doing: Confirm financing approvals and deposit information where applicable, customer expectations, scheduling considerations, and special installation requirements.Coordinate Technician-Generated Leads (TGLs) with Service Technicians and DispatchersMonitor and report Sales Department KPIs daily using ServiceTitan and other applicable systemsProvide accurate daily reports to the Sales Manager and Installation Manager and highlight trends, missed opportunities, and progress toward goalsManage Sales Team schedules; book, confirm, and reschedule customer appointments accurately and efficientlyCoordinate sales opportunities from customer inquiries, Service Technicians, and other lead sourcesMonitor availability, prioritize urgent opportunities, and document appointments and customer details in ServiceTitanMonitor outstanding estimates and maintain a documented, consistent follow-up processContact customers to answer questions, provide updates, and help advance decisionsVerify signed agreements and proposals, deposit obtained, equipment selections, scope of work, job-site photos, and installation notesWhat We're Looking For: Strong organizational, time-management, and follow-up skills with excellent attention to detail.Excellent written and verbal communication and customer-service skills.Experience in customer service, scheduling, sales support, or administrative coordination.Ability to work across departments and hold team members accountable for required documentation.Proficiency with ServiceTitan or a comparable CRM and Microsoft Office preferred.Comfortable preparing reports and working with sales metrics and data.Experience with financing, rebates, or the HVAC, plumbing, or home-services industry preferredMust be able to lift up to 30 poundsCandidates will be required to pass a background check and drug test upon being given a conditional offer of employment.