The HVAC Office Dispatcher plays a vital role in ensuring the smooth operation of office activities within the HVAC industry. This position balances both administrative and customer-facing responsibilities, including scheduling, dispatch, reporting, and permit application. The ideal candidate thrives in a dynamic environment and adeptly uses software tools like Service Titan to enhance efficiency and customer satisfaction.
Responsibilities
- Coordinate and manage scheduling for HVAC service calls and installations
- Deliver excellent customer service to clients and vendors
- Generate and maintain accurate reports for operational
- Dispatch technicians efficiently to meet service demands
- Use Service Titan software to streamline office and field operations
- Apply for necessary permits to ensure compliance with regulations
Preferred Qualifications
- 2+ years of experience in office management
- Strong background in office management responsibilities
- Knowledge of the HVAC industry and its operational requirements
- Proficiency in scheduling and dispatch coordination
- Excellent customer service skills
- Effective communication abilities