Position Overview
J & J Air is seeking a highly organized, client-focused HVAC Installation Coordinator to support our HVAC installation department. This position plays a key role in coordinating construction permits, scheduling installation appointments, providing administrative support, and ensuring exceptional client experience throughout the installation process. The ideal candidate is detail-oriented, communicates effectively, and thrives in a fast-paced environment while managing multiple priorities.
Key Responsibilities
- Coordinate and obtain required construction permits for HVAC installation projects.
- Work closely with the HVAC sales and installation teams to ensure all permits and documentation are completed accurately and on time.
- Schedule installation appointments and maintain communication with clients regarding project timelines.
- Provide administrative support for the installation department, including data entry, document management, and maintaining accurate client records.
- Conduct post-installation "Happy Calls" to ensure client satisfaction, answer questions, and address any concerns.
- Assist with processing installation paperwork and ensuring all required documentation is complete.
- Communicate professionally with homeowners, contractors, municipalities, and internal team members.
- Help develop and improve office procedures and workflows to increase efficiency.
- Prepare reports and assist management with installation-related administrative tasks as needed.
- Deliver exceptional client service while representing J & J Air in a professional and positive manner.
Qualifications
- Previous customer service or administrative experience required.
- Experience coordinating permits, scheduling, and construction processes.
- Strong organizational skills with excellent attention to detail.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Excellent verbal and written communication skills.
- Proficiency with computers, data entry, and Microsoft Office applications.
- Ability to work independently while collaborating effectively with a team.
- Knowledge of the Grand Strand area is a plus.
Why Join J & J Air?
At J & J Air, you'll be part of a team that values professionalism, teamwork, and outstanding customer service. This role offers the opportunity to make a meaningful impact by helping ensure our installation projects run smoothly while creating positive experiences for our customers.