HVAC Install Manager

H & H Heating & Air Conditioning is seeking an experienced and driven HVAC Installation Manager to lead our residential installation department and ensure every project is completed with the quality, professionalism, and customer care that have defined our reputation for decades.

This leadership role is responsible for overseeing all aspects of HVAC installation operations, from project review and scheduling to team development, quality assurance, and customer satisfaction. The ideal candidate thrives in a fast-paced environment, leads by example, and is passionate about delivering outstanding results for customers and employees alike.

If you're a proven HVAC leader who values integrity, accountability, teamwork, and operational excellence, we'd love to hear from you.

Position Summary

The HVAC Installation Manager is responsible for overseeing all residential HVAC installation operations, ensuring projects move seamlessly from the sales process through final completion. This role serves as a critical link between Sales, Operations, Warehouse, and Installation teams, ensuring every project is properly scoped, scheduled, staffed, and executed to H & H Heating & Air Conditioning's high standards.

Key Responsibilities

Leadership & Team Management

• Lead, coach, mentor, and develop HVAC installation technicians, lead installers, and apprentices.
• Foster a culture of safety, accountability, professional growth, and exceptional customer service.
• Conduct performance evaluations, ride-alongs, field audits, and skills development training.
• Recruit, interview, hire, and onboard installation team members.
• Promote teamwork and collaboration across departments.

Sales-to-Operations Process Management

• Review sold projects for accuracy, equipment selection, installation requirements, permits, and job readiness.
• Collaborate with the Sales team to ensure a smooth handoff of projects into operations.
• Identify and resolve scope gaps, material needs, installation challenges, or scheduling concerns before work begins.
• Verify all customer agreements, financing documentation, permits, and required paperwork are complete prior to scheduling.
• Serve as the primary operational liaison between Sales, Dispatch, Purchasing, Warehouse, and Installation teams.

Installation Operations

• Oversee daily installation scheduling and workforce deployment.
• Ensure projects are completed safely, efficiently, and according to company standards.
• Monitor installation progress and proactively address operational challenges.
• Coordinate equipment, materials, permits, and subcontractors as necessary.
• Conduct jobsite visits to monitor workmanship, productivity, and customer experience.
• Ensure compliance with manufacturer specifications, company policies, and local building codes.

Quality Assurance & Customer Experience

• Perform post-installation quality inspections and audits.
• Resolve escalated customer concerns with professionalism and urgency.
• Ensure every customer receives a positive and seamless installation experience.
• Monitor warranty claims, callbacks, and installation-related service issues to identify trends and opportunities for improvement.
• Maintain high standards of workmanship and customer satisfaction throughout the installation process.

Department Performance & Financial Management

• Monitor key performance indicators (KPIs), including:
  • Installation revenue
  • Gross profit margins
  • Labor efficiency
  • Job completion rates
  • Customer satisfaction scores
  • Callback and warranty percentages
• Support departmental budgeting and profitability initiatives.
• Manage inventory utilization and material costs.
• Drive continuous process improvement and operational efficiency.

Qualifications

Required

• 5+ years of residential HVAC installation leadership, supervisory, or management experience.
• Strong knowledge of residential HVAC systems, installation best practices, load calculations, and building codes.
• Proven ability to manage projects from sale through installation completion.
• Strong leadership, team-building, and employee development skills.
• Excellent communication, organizational, and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Valid driver's license with an acceptable driving record.

Preferred

• EPA Certification.
• NATE Certification.
• Experience with ServiceTitan or similar field service management software.
• Experience managing installation budgets and departmental profitability.
• Residential replacement, retrofit, and new installation experience.
• Knowledge of inventory, purchasing, and warehouse coordination processes.

What We Offer

• Competitive salary with performance-based bonus opportunities
• Company vehicle or vehicle allowance
• Medical, dental, and vision insurance
• Paid time off and paid holidays
• 401(k) with company match
• Ongoing training and professional development
• Leadership growth and advancement opportunities
• A supportive, team-oriented work environment
• The opportunity to make a direct impact on company growth and customer satisfaction

H & H Heating & Air Conditioning is an Equal Opportunity Employer. Employment may be contingent upon successful completion of a background check, motor vehicle record review, and pre-employment drug screening, where permitted by law.