HVAC Dispatcher

• Primary responsibility is customer service.
• Communicates with customers to determine their needs.
• Schedules and notifies service technicians of work order assignments using GPS tracking and dispatching software.
• Receives check-in call from the service technicians and informs workers of the next job to respond to.
• Supports service technicians.
• Maintains customer repair records using the computer database to give detailed history of the work performed at their sites.
• Maintains dispatching board to ensure maximum efficient capacity of technicians.
• Manage on-call schedule and notify technicians of their assigned weeks.
• Notify answering service of the schedule and numbers to call in case of emergency.
• Know and understand service work order module and service contract.
• Active in all facets of dispatch.
• Various reporting responsibilities as needed.

• Requires a high school diploma...additional education a plus.
• Previous dispatching/customer service experience.
• Experience and utilizing judgment to plan and accomplish goals.
• Follow up and follow through with technicians and customers to help maintain good customer relationships.
• Ideal candidates will have the following customer service-related skills:
  • A professional and courteous telephone manner.
  • Ability to handle a multiple-lined phone system...GPS system and dispatch to multiple field technicians.
  • Patience and endurance to sit/stand behind a desk all day.

• Medical Insurance
• Dental Insurance
• Paid Vacations
• 401(k) retirement plan with generous company match

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