The County of San Mateo Human Services Agency (HSA) is seeking qualified applicants for the position of Human Services Supervisor, specifically in the Economic Self-Sufficiency (ESS) branch.
In general, Human Services Supervisors:
- Supervise professional, technical, and support staff.
- Monitor programs and staff performance.
- Train staff in work policies and procedures.
- Prepare and conduct in-service program and procedural training.
- Support, assist, and guide workers in difficult situations, including contacts with clients.
- Ensure compliance with program regulations and Agency policies and procedures.
- Utilize innovative and creative methods to supervise and motivate staff.
- Promote the Human Services Agency values.
- Collaborate with other County departments and community partners in meeting the needs of the clients.
Currently, there is one (1) vacancy in the Economic Self-Sufficiency (ESS) branch for a Human Services Supervisor position at the Service Center for Outreach.
Examples Of Duties
The primary responsibilities of the Human Services Supervisors in ESS will be to:
- Oversee and coordinate all aspects related to the CalFresh Outreach team.
- Must be available to work occasional evenings and weekends as needed.
- Collaborate with external partners to effectively educate and promote the Cash, Health Care and CalFresh programs to reduce stigmas/misunderstandings, with the intent to increase program participation and retention.
- Must have a strong knowledge of public speaking principles and presentation skills.
- Supervise Benefits Analyst staff responsible for administering and delivering ESS programs including CalFresh, CalWORKs, Medi-Cal, and General Assistance.
- Monitor timely and accurate processing of eligibility case work.
- Ensure a high-quality client customer service experience.
- Provide leadership and guidance in projects supporting ESS initiatives and priorities.
- Act as a specialist in the various ESS programs by interpreting regulations and providing programmatic guidance and training to staff members.
The ideal candidate will be:
- A strong, effective, and highly organized leader, experienced and skilled at developing productive work teams and use creative and constructive methods to energize and motivate staff members to achieve greater accomplishments.
- A self-starter, able to work effectively with minimal supervision.
- A "big picture thinker", willing to experiment with new ideas and take reasonable risks.
- An analytical and systems thinker, experienced at utilizing data to make sound decisions.
- An effective problem-solver, skilled at identifying issues and taking actions.
- A proven collaborator, able to build and expand networks of engaged and involved community members.
- A successful innovator, willing to share ideas to redesign processes to achieve the best outcomes.
- Client focused, able to effectively respond to client needs and demands.
- Computer savvy, able to incorporate modern technology to enhance delivery of services.
- The ideal candidate will also have knowledge of principles and practices of organizational efficiency and possess knowledge of and experience with strength-based supervision, to develop and maintain various programs in collaboration with community partners to provide services to the public.
Note: The list generated from this recruitment could be used to fill future Human Services Supervisor vacancies in other HSA branches. If you have strong supervisory skills and experience in monitoring programs that provide human services, you are encouraged to apply.