Human Services Program Representative 1

Human Services Program Representative 1

Salary

$69,086.00 - $104,959.00 Annually

Location

Dauphin County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CS-2026-57178-41730

Department

Department of Human Services

Division

HS Bur Plcy Plng Prgm Dvpt

Opening Date

09/24/2026

Closing Date

10/8/2026 11:59 PM Eastern

Job Code

41730

Position Number

00275395

Union

Non-Union

Bargaining Unit

F3

Pay Group

ST08

Bureau / Division Code

00211530

Bureau / Division

Bureau of Policy, Planning and Program Development

Worksite Address

Commonwealth Tower

Worksite Address

303 Walnut Street, 11th Floor

City

Harrisburg, Pennsylvania

Zip Code

17101

Contact Name

Chavonte Hunter

Contact Phone

717.257.7889

Contact Email

RA-PWOMHSASHR@pa.gov

• Description
• Benefits
• Questions

THE POSITION

Are you eager to work on programs that improve the lives of individuals and families? As a Human Services Program Representative 1 with the Department of Human Services, you will help develop and strengthen peer services across the Commonwealth. This role encourages your creativity, motivation, and commitment to public service.

DESCRIPTION OF WORK

This position supports the statewide development, coordination, and evaluation of peer service programs within the Department of Human Services. As a Human Services Program Representative 1, you will perform the following duties:

• Program Oversight: Review program service descriptions, monitor provider compliance, and deliver training and technical assistance
• Policy Development: Analyze legislation, assist with policy creation, and support consistent policy interpretation
• Provider Evaluation: Assess fiscal, administrative, and program operations through documentation review and on-site visits
• Stakeholder Coordination: Collaborate with counties, organizations, and agencies to develop and expand peer services
• Program Design: Support statewide planning, best practices, fiscal monitoring, and implementation of new initiatives
• Performance Monitoring: Evaluate peer programs for adherence to standards and core practice principles

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 37.5 hours per week
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time, up to three days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Three years of professional experience developing, implementing, or evaluating a human service program, and a bachelor's degree; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.

• Your score is valid for this specific posting only.

• You must provide complete and accurate information or:

• your score may be lower than deserved.

• you may be disqualified.

• You may only apply/test once for this posting.

• Your results will be provided via email.

Learn more about our Total Rewards by watching this short video!

See the total value of your benefits package by exploring our benefits calculator.

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning

We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance

We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture

We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks

Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visit www.employment.pa.gov and click on the benefits box.

• Eligibility rules apply.

01

How many years of full-time professional experience developing, implementing, or evaluating a human service program do you possess?

• 3 or more years
• 2 but less than 3 years
• 1 but less than 2 years
• Less than 1 year
• None

02

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

03

How much graduate coursework have you completed in a field related to public health, social work, or the social and behavioral sciences?

If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If you answer this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting https://www.naces.org and clicking the Evaluation Services link.

You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

• 30 credits or more
• 15 but less than 30 credits
• Less than 15 credits
• None

04

You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.

All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to our FAQ page.

• Yes

05

WORK BEHAVIOR 1 - DEVELOP AND MONITOR POLICY

Develop and monitor human services policy, programs, and program operations to ensure sufficient, affordable, and appropriate peer and behavioral health recovery services, supports, and opportunities for persons with mental health, substance use, or co-occurring mental health and substance abuse treatment needs.

Definitions: Peer Services are non clinical, strengths based supports provided by people with lived or living experience of mental health conditions, substance use disorders, or both, to help others seeking recovery connect, inspire hope, and work toward self directed, sustainable recovery. Behavioral Health Recovery Services may include psychiatric rehabilitation services or psychosocial rehabilitation that helps individuals with mental illness to develop skills and supports needed to live independently and participate fully in society. Levels of Performance

Select the "Level of Performance" which best describes your claim.

• a. I have experience developing and monitoring human services PEER OR BEHAVIORAL HEALTH RECOVERY policies, programs, or program operations for persons with mental health, substance abuse, or co-occurring mental health and substance use treatment needs.
• b. I have experience developing and monitoring human services policies, programs, or program operations for persons with mental health, substance abuse, or co-occurring mental health and substance use treatment needs. This is NOT related to peer or behavioral health recovery services.
• c. I have experience developing and monitoring policies, programs, or program operations.
• d. I have successfully completed college-level coursework related to research methods or policy development.
• e. I have NO experience or coursework related to this work behavior.

06

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

• The name(s) of the employer(s) where you gained this experience.
• Your experience developing and monitoring policies, programs or program operations and the type(s).
• Your level of responsibility.

07

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

• College/University
• Course Title
• Credits/Clock Hours

08

WORK BEHAVIOR 2 - TECHNICAL ASSISTANCE

Provide technical assistance related to peer and behavioral health recovery services, including fiscal planning, interpretation of departmental objectives, and program coordination to departmental, county, and health and human services providers.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

• a. I have experience providing technical assistance related to fiscal planning, interpretation of departmental objectives, or program coordination related to PEER OR BEHAVIORAL HEALTH RECOVERY SERVICES.
• b. I have experience providing technical assistance related to fiscal planning, interpretation of departmental objectives, or program coordination related to HUMAN SERVICES. This is NOT related to peer or behavioral health recovery services.
• c. I have experience providing technical assistance related to fiscal planning, interpretation of departmental objectives, or program coordination NOT related to peer, behavioral health recovery, or human services.
• d. I have successfully completed college-level coursework related to communications, public speaking, or conflict resolution.
• e. I have NO experience or coursework related to this work behavior.

09

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

• The name(s) of the employer(s) where you gained this experience.
• Your experience providing technical assistance and the type(s).
• Your level of responsibility.

10

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

• College/University
• Course Title
• Credits/Clock Hours

11

WORK BEHAVIOR 3 - WRITE REPORTS

Write reports and grant or funding narratives related to initiatives which incorporate peer and behavioral health recovery services and supports. Levels of Performance

Select the "Level of Performance" which best describes your claim.

• a. I have experience writing reports or grant/funding narratives related to initiatives which incorporate PEER OR BEHAVIORAL HEALTH RECOVERY services and supports.
• b. I have experience writing reports or grant/funding narratives related to HUMAN SERVICES. This is NOT related to peer or behavioral health recovery services.
• c. I have experience writing reports or grant/funding narratives. This is NOT related to peer or behavioral health recovery or human services.
• d. I have successfully completed college-level coursework related to business writing, technical writing, or journalism.
• e. I have NO experience or coursework related to this work behavior.

12

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

• The name(s) of the employer(s) where you gained this experience.
• Your experience writing reports or narratives and the type(s).
• Your level of responsibility.

13

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

• College/University
• Course Title
• Credits/Clock Hours

14

WORK BEHAVIOR 4 - OUTREACH

Provide peer and behavioral health recovery services training and education to county partners, human services staff, and other stakeholders using delivery methods such as presentations, webinars, and conference calls.

Levels of Performance Select the "Level of Performance" which best describes your claim.

• a. I have experience providing PEER OR BEHAVIORAL HEALTH RECOVERY services training and education to various audiences.
• b. I have experience providing HUMAN SERVICES training or education to various audiences. This is NOT related to peer or behavioral health recovery services.
• c. I have experience providing training or education to various audiences. This is NOT related to peer, behavioral health recovery, or human services.
• d. I have successfully completed college-level coursework related to community relations or adult education.
• e. I have NO experience or coursework related to this work behavior.

15

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

• The name(s) of the employer(s) where you gained this experience.
• Your experience providing training or education and the type(s).
• Your level of responsibility.

16

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

• College/University
• Course Title
• Credits/Clock Hours

Required Question

Employer Commonwealth of Pennsylvania

Address 613 North Street

Harrisburg, Pennsylvania, 17120

Website http://www.employment.pa.gov