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Department of Health and Human Services (DHHS)
Opening Date: August 5, 2026
Closing Date: August 18, 2026
Job Class Code: 5038
Grade: 17 (Admin Services)
Salary: $19.27 - $27.74 per hour
Position Number: 02000-2035
Location: Ellsworth
Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.
Core Responsibilities:
The Human Services Enforcement Assistant provides administrative support in a Child Support Office. Duties can vary and include, but are not limited to:
• Provides customer service, answers phones, and assists with general questions pertaining to process or procedures.
• Performs quality control on cases to ensure all documents are completed accurately and in compliance with established procedures.
• Reviews cases for completion of documents and assigns cases to appropriate staff.
• Scans completed forms and cases into designated historical archive (i.e. Docuware).
• Meets with custodial parents to review and complete paperwork needed for child support proceedings.
• Gathers financial and personal information needed to determine the responsible parent's obligation, ability to pay, and schedule of payment.
• Investigates and tracks parental information using multiple avenues to gather information for liability calculations.
• Reviews and evaluates assigned caseload to identify problems and determine type of action required.
• Collects and prepares information to develop evidence to be presented in civil and criminal court proceedings.
• Oversee intergovernmental communication and process according to procedures to support out-of-state custodial or non-custodial parents pertaining to child support.
• Trains newly hired Human Enforcement Agents or Human Enforcement Support Assistants on policy, procedure, and systems.
• Provides consultation for technology updates and advises on process updates to meet department needs as well as State and Federal requirements.
• Monitors established child support payments to identify changes in employment or lapses in payment.
• Investigates and gathers information on lapsed payments by reaching out to the non-custodial or custodial parent, sending letters of inquiry, verifying employment, and communicating with jails if the parent is in custody to identify reason for lapsed payment.
• Performs paternity DNA swabbing, maintains chain of evidence and paperwork to establish paternity of child.
• Maintains court calendars and coordinates the assignment of agents to open cases.
• Updates computation spreadsheets as needed and/or prepares the computation for new cases.
Minimum Qualifications:
To qualify for this position, you must have foundational education, training, and/or experience in office/administrative support work or another related area demonstrating competency in applying office support processes, procedures, and practices; gathering and organizing information; tracking and maintaining records; and explaining or assisting with administrative processes.
Please submit a cover letter describing your skills as expert, skilled or novice in the following areas:
• Outlook, Excel, MS Word and comparable word processing/spreadsheet applications;
• Data Entry (entering data and narratives)
• Written and Verbal Communications, including keyboarding & telephone skills;
• Customer Service;
• Teamwork
Note: Applicants are subject to pre-employment screening including verification of minimum qualifications, application information, employment history, and references. Conditional offers are made to selected candidates who must successfully complete a pre-employment, fingerprint-based criminal history record check.
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