Human Services Caseworker

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Human Services Professionals: Due to an internal promotion the City of Keene is now accepting applications for a full-time Caseworker in the Human Services Department. About Us: City of Keene employees all take part in the City's mission providing services and amenities that enhance the quality of life for those who live learn and work in as well as enjoy the City of Keene. By choosing to work for the City of Keene you will be committing to an admirable profession in public service in which you can make a positive contribution to our residents business owners students workers and visitors. Each day you'll be doing something important and meaningful for the community and working toward our goal of being the best community in America by 2028! The Position: You'll be working directly with clients of the City's general assistance program screening interviewing investigating and reviewing both new applicants and ongoing cases. You'll evaluate client needs and provide short-term emergency assistance to eligible individuals and families. Minimum requirements are Bachelor's Degree in Human Services or a relevant discipline and two to three years related experience and/or training; or equivalent combination of education and experience. Other requirements include: thorough knowledge of social service or similar software; working knowledge of word processing database PowerPoint and spreadsheet software; comfort accessing the Internet; excellent communication organizational and documentation skills; ability to maintain confidentiality; valid NH driver's license. Pay range: $48346 - $60250 ($24.79 - $30.90/hour). The Benefits: Very competitive benefit package which includes health dental and life insurance and retirement plans. Great colleagues who have all kinds of backgrounds from all walks of life. We are educated in our fields. We are well rounded well-traveled with a variety of interests and skills not related to work. We volunteer and donate in the community. The Location: This opening is located in City Hall which is in Keene"s vibrant downtown area where you'll find shopping restaurants uniquely preserved landmarks downtown events and festivals and two live theaters. If outdoor recreation is your thing Keene offers beautiful scenery 27 miles of trails 16 city parks and over 2100 acres of open space. We also offer excellent educational opportunities from pre-school to grad school! Why Should You Apply? Great benefits. Opportunities for personal and professional development. Supportive work environment. Interested? Complete an online application and attach your resume with cover letter at https://ci.keene.nh.us/jobs. Applications will be accepted until 4:00 p.m. Thursday December 20 2018. The City of Keene is an Equal Opportunity Employer.

Essential Duties and Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES Other duties may be assigned.

• Interact with clients. This includes screening; interviewing; investigating; and reviewing new applicants and ongoing cases. Make home visits; as necessary.
• Evaluate client needs and develop comprehensive short and long term case plans for clients to return them to self-sufficiency. Provide referrals where appropriate.
• Provide assistance to clients regarding accessing and applying for various resources. Provides and connects clients to training for and counseling related to for budgeting and other life-skills..
• Provide information and resource referral for clients; health and social service providers; and the community. Maintain up-to-date information on services; resources; and programs.
• Act as advocate between clients; vendors; resources; and government agencies.
• Answer telephones and greet walk-ins. Schedule appointments; as necessary.
• Correspond and communicate; both in writing and verbally; with clients; vendors; resources; community members; and government agencies.
• Assist with gathering and/or researching information; as required.
• Serve on boards and committees; as requested; where involvement would be beneficial to the department; the client base; and/or the community in general. Participate in community groups and various activities; as required.
• Develop and coordinate various holiday programs.
• Monitor legislation that impacts public assistance.
• In the absence of the Human Services Manager; directs administrative support and daily activities of the division.
• Maintain a thorough knowledge of social service network on local; regional; state; and federal levels. Maintain familiarity with legislative processes; legal and criminal systems; medical resources; and other City departments. Maintain knowledge of relevant health codes and landlord/tenant law.

Customers

City of Keene employees; the public; welfare clients; social service providers; vendors (daily). Public; private; and non-profit organizations (frequently). Educational institutions; medical and legal personnel (occasionally).

REQUIREMENTS

EDUCATION AND/OR EXPERIENCE

Bachelor"s degree; or two to three years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read; analyze; and interpret general business periodicals; professional journals; technical procedures; or governmental regulations. Ability to write reports; business correspondence; and procedure manuals. Ability to effectively present information and respond to questions from groups of managers; clients; customers; and the general public.

COMPUTER SKILLS

Thorough knowledge of social service or similar software. Working knowledge of word processing; database; powerpoint and spreadsheet software. Comfortable accessing the Internet.

MATHEMATICAL SKILLS

Ability to work with mathematical concepts such as probability and statistical inference; and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions; percentages; ratios; and proportions to practical situations.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written; oral; diagram; or schedule form.

CERTIFICATES; LICENSES; REGISTRATIONS

Valid NH driver's license required.

PHYSICAL DEMANDS

The employee is regularly required to sit; use hands to finger; handle; or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; and stoop; kneel; crouch; or crawl. The employee will frequently lift and/or move up to 10 pounds and occasionally up to 25 pounds. Specific vision abilities include close vision; color vision; and ability to adjust focus.

Work Environment

The noise level is moderate.

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Full-Time Job Description: Caseworker.pdf