Human Services Assistant - Economic Support & Independence

Human Services Assistant - Economic Support & Independence

Salary

$46,342.40 - $65,665.60 Annually

Location

300 E Franklin Street, Richmond, VA 23219, VA

Job Type

Full-Time

Job Number

27M00000555

Department

Social Services

Opening Date

08/25/2026

Closing Date

9/6/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

Are you Richmond R.E.A.D.Y? Respect. Equity. Accountability. Diversity…YOU!!!

This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements:

• Virginia Retirement System (VRS)
• Language Incentive
• Referral Bonus
• Tuition Assistance Program

Description

The City of Richmond Department of Social Services Division of Economic Support and Independence is seeking highly qualified candidates for the position of Human Services Assistant. Selected candidates will work in our Customer Care Center or within a benefits team to provide technical, administrative and customer service support to Benefit Programs Specialists and Self-Sufficiency Specialists assisting with the management of paperwork and processing applications for the purpose of determining eligibility for those who apply for benefits.

The position performs a variety of routine technical, administrative and customer service support functions related to the determination of eligibility of individuals and families for financial assistance, medical assistance, child care, VIEW, as well as SNAP (formerly known as Food Stamps) or other programs involving financial eligibility.

The anticipated hiring range is $46,332-$56005.

Duties include but are not limited to

• Greeting customers and assists in completing forms;
• Entering customer information on applicant forms;
• Screening and reviewing applications used to determine eligibility;
• Entering information into agency automated systems and generating reports as needed;
• Preparing case records and written recommendations pertaining to cases assigned;
• Performing routine office tasks such as answering telephones, copying and scanning documents, preparing agency correspondence, mail processing, and filling;
• Assisting customers with Common Help (on-line system) to complete and manage client benefit applications for Medicaid, TANF and SNAP;
• Assisting with registering and filing clearances through State benefits systems;
• Gathering report facts, reading and interpreting complex public assistance policies and regulations;
• Participates in Mass Care Center operations during incidents or declared emergencies as needed for the durationofthe event.
• Performs other duties as assigned.

City of Richmond Department of Social Services employees may be required to work during inclement weather and during declared emergencies.

Qualifications, Special Certifications and Licenses

KNOWLEDGE, SKILLS, AND ABILITIES:

Considerable knowledge in Social and human services programs; Basic math; Familiarity with using standard office equipment such as computers, photocopiers, fax machines, etc.

Demonstrated skills in reading and oral comprehension in regards to interpreting and applying established guidelines, policies, processes, and procedures; Microsoft Office Suite (e.g. Word, Excel, and Outlook); Data entry; Gathering data and reporting data accurately; Excellent interpersonal, and oral/written communication; customer service; Basic mathematical computations.

Demonstrated ability to learn and effectively use human/social services systems and software programs; read, learn, and interpret policies and procedures; multi-task; exercise sound judgment.

MINIMUM TRAINING AND EXPERIENCE:

• High School Diploma or GED;
• 3 years of administrative support experience;
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification.

LICENSING, CERTIFICATIONS, and/or OTHER SPECIAL REQUIREMENTS:

• None required

PREFERRED TRAINING AND EXPERIENCE:

• Associates Degree or above;
• Microsoft Office experience is preferred;
• Customer Service experience is a plus;
• 1 year in a human services environment preferred;
• Bilingual is a plus.

Equal Employment Opportunity Statement

The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Veronica Kenner, by email at HR-ADA@rva.gov.

This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.

The City of Richmond Values Veterans. We are an official V3 Certified Company.

The City of Richmond is a proud partner with the US Army Partnership for Your Success PaYS Program.

With over 4,000 employees, the City of Richmond is an "Employer of Choice" among cities throughout the nation. The City strives to hire and retain employees who bring dedication and talent to the workforce. Offering a competitive, cost effective, and quality benefits package is one element of an "Employer of Choice".

The City offers a full range of benefit programs from initial hire through retirement. Please visit our Web site for details.

01

10-point compensable veteran. You must have an existing compensable service-connected disability of 10 percent or more. Other 10-point veteran include disabled veteran or a veteran who was awarded the Purple Heart for wound or injuries received in action, veterans widow or widower who has not remarried, wife or husband of a veteran who has a service-connected disability, widowed, divorced or separated mother of an ex-service son or daughter who died in action, or who is totally and permanently disabled. Do any of these apply?

• Yes
• No

02

5-point veterans must have been discharged under honorable conditions and had one of the following: Active duty in the Armed Forces of the United States, in a war, or during the period 4/28/52-7/1/55 or active duty for more than 180 consecutive days other than for training, any part of which occurred during the period beginning 2/1/55 and 10/14/76 or active duty during the Gulf War sometime between 8/2/90 - 1/2/92 or active duty in a campaign or expedition for which a campaign badge has been authorized or active duty for which more than 180 consecutive days other than for training, any part of which occurred during the period beginning 9/11/2001 and ending on the date prescribed by the Presidential proclamation or by the law as the last date of operation Iraqi Freedom. Do any of these apply?

• Yes
• No

03

Employees in this job classification are designated ESSENTIAL PERSONNEL and must be available to report to work during disasters, inclement weather, and other declared emergencies. Are you available and willing to work under these conditions?

• Yes
• No

04

Which best describes your highest level of education?

• High School Diploma/GED
• Some College
• Associates Degree
• Bachelors Degree
• Masters/Advanced Degree
• None of the above

05

Which best describes your level of experience providing administrative support or customer service in the areas of Human Services or Social Services?

• Less than 3 years of experience
• 3 to 6 years of experience
• 6 or more years of experience

06

Which best describes your years of experience providing face-to-face and telephonic customer service?

• Less than 3 years of experience
• 3 to 6 years of experience
• 6 or more years of experience

07

Which best describes your years of experience accessing databases for the purpose of assisting, resolving and referring customers to various resources?

• Less than 3 years of experience
• 3 to 6 years of experience
• 6 or more years of experience

08

Which best describes your years of experience communicating basic policy and procedure information to customers?

• Less than 3 years of experience
• 3 to 6 years of experience
• 6 or more years of experience

09

Indicate your level of proficiency using various Microsoft Office applications?

• Limited proficiency
• Intermediate proficiency
• Advanced proficiency
• No proficiency

10

Which best describes your years of experience accurately inputting and reviewing information into an automated system?

• Less than 3 years of experience
• 3 to 6 years of experience
• 6 or more years of experience

11

Indicate the electronic case management systems in which you have experience using. Select all that apply.

• Virginia Case Management System (VaCMS)
• Harmony System
• Systems Partnering in a Demographic Respository (SPIDeR)
• Medicaid Management Information System (MMIS)
• Similar case management system
• None of the above

12

Are you fluent in speaking, reading, and writing Spanish?

• Yes
• No

Required Question

Employer City of Richmond

Address 900 East Broad Street

Suite

Richmond, Virginia, 23219

Phone (804) 646-5660

804-646-5660

Website https://www.rva.gov/