Human Services Analyst - Disabilities

Human Services Analyst - Disabilities

Salary

$68,848.00 - $108,284.80 Annually

Location

City Hall, 900 East Broad Street, Richmond, VA

Job Type

Full-Time

Job Number

14M00000042

Department

Neighborhood & Community Services

Opening Date

08/10/2026

Closing Date

8/24/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

Are you Richmond R.E.A.D.Y? Respect. Equity. Accountability. Diversity…YOU!!!

This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements:

• Virginia Retirement System (VRS)
• Language Incentive
• Referral Bonus
• Tuition Assistance Program

Description

This position is responsible for supporting the advancement of programs, services and supports for individuals with disabilities citywide within the Office of Aging and Disability Services. The position advocates, develops and promotes. accessibility, disability inclusion, and equitable access to City programs, services, and community resources. This position assists with ADA-related initiatives, provides information and service navigation for individuals with disabilities and older adults, coordinates outreach and educational activities, and works collaboratively with City departments and community partners to improve access to services and supports.

The Accessibility Coordinator serves as a resource for residents, caregivers, City staff, and community organizations by helping connect individuals to available services, promoting inclusive practices, supporting accessibility efforts, and assisting with the development of programs and resources that help individuals remain independent and engaged in the community.

The position requires a substantive knowledge of aging and disability services, various benefits, community resources, policies, practices and procedures to select and apply the most appropriate process or guidance to complete the work. Responsibilities include coordinating, planning, and implementing a program component within a specialized program area.

Expected hourly rate for this position is $33.00-$38.00

Duties include but are not limited to

Accessibility and ADA Support

• Support implementation of accessibility initiatives and ADA compliance activities across City programs, services, events, communications, and facilities.
• Assist City departments in identifying accessibility barriers and implementing practical solutions to improve access for residents with disabilities.
• Provide technical assistance and information regarding accessibility, disability inclusion, reasonable accommodations, and inclusive customer service practices.
• Support accessibility reviews, policy implementation, and continuous improvement efforts related to ADA compliance.

Information, Referral, and Service Navigation

• Provide information, referral, and service navigation to connect residents with disability-related services and supports through RVA311, the Office of Aging and Disability Services referral line, walk-in inquiries, community events, and partner referrals.
• Assist older adults, individuals with disabilities, caregivers, and families in identifying available community resources, public benefits, transportation, housing, assistive technology, employment supports, independent living services, and other programs that promote community living.
• Maintain current knowledge of local, state, and federal resources and services to provide accurate referrals and support.

Community Outreach and Partnerships

• Support outreach activities, public education, and community engagement efforts that increase awareness of disability services, accessibility resources, and inclusive opportunities throughout Richmond.
• Assist in developing and maintaining collaborative relationships with City departments, community organizations, service providers, advocacy groups, and other partners.
• Participate in community meetings, resource fairs, and outreach events representing the Office of Aging and Disability Services.

Training and Cross-Functional Support

• Support the development and delivery of training for City staff on disability awareness, accessibility, ADA requirements, disability etiquette, ableism, and inclusive customer service.
• Work cross-functionally with City departments to strengthen coordination of services for older adults, individuals with disabilities, caregivers, and families.
• Assist with cross-training City staff on available aging and disability resources, referral pathways, and person-centered approaches to service delivery.
• Promote coordinated service delivery by helping departments understand available community resources and supports.

Assistive Technology and Caregiver Resource Hub

• Support the development and day-to-day implementation of the City's Assistive Technology and Caregiver Resource Hub.
• Assist in coordinating educational workshops, demonstrations, and opportunities for residents, caregivers, and professionals to learn about assistive technology, adaptive equipment, home modifications, and resources that promote independence.
• Help develop educational materials, resource guides, and demonstration opportunities that increase awareness of assistive technology and caregiver supports.
• Coordinate with community partners to expand educational programming and connect residents with assistive technology and caregiver resources.

Program Coordination

• Monitor community needs, collect information, and assist in identifying opportunities to improve accessibility and access to services.

• Assist with data collection, reporting, and program documentation.

• Ensures implementation of policy and procedures to enhance quality of customer service

• Actively contribute to a team environment through open communication, participation in regular staff meetings, planning processes and policy review.

• Supports efforts of the city's Aging and Disabilities Advisory Board

• May supervise volunteers or contracted workers.

• Coordinate projects, meetings, and activities that support the Office of Aging and Disability Services' accessibility and disability inclusion efforts.

• Perform other related duties as assigned.

Qualifications, Special Certifications and Licenses

Knowledge, Skills, and Abilities

• Working knowledge of the Americans with Disabilities Act (ADA), accessibility principles, and disability inclusion practices.
• Knowledge of aging and disability services, community resources, independent living supports, and person-centered practices.
• Ability to coordinate multiple projects and work collaboratively with internal and external partners.
• Ability to communicate effectively with diverse audiences and provide excellent customer service.
• Ability to research resources, solve problems, and assist residents in navigating available services.
• Strong organizational, interpersonal, and presentation skills.
• Proficiency with Microsoft Office and other standard office software.

Minimum Qualifications

• Bachelor's degree in human services, rehabilitation, social work, public health, disability studies, public administration, or a closely related field.
• Two years of experience in human services, disability services, aging services, accessibility, community outreach, program coordination, or a related field.
• Experience working with diverse populations and community partners.
• Valid Virginia driver's license.

Preferred Qualifications

• Experience providing presentations, workshops, or educational outreach is preferred.

Working Relationships

This position works closely with Office of Aging and Disability Services staff, RVA311, City departments, community organizations, healthcare providers, Centers for Independent Living, advocacy organizations, caregivers, and residents to support coordinated access to services, improve accessibility, and strengthen community-based supports.

Americans with Disabilities Act Requirements

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.

ENVIRONMENTAL HAZARDS: Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT: Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple and concurrent tasks with frequent interruptions and under time constraint. While performing the essential duties of this job, the employee is regularly required to talk; hear; see; use hands, wrists, or fingers in a repetitive motion; and finger (pick, pinch, type or otherwise work primarily with fingers). The employee is occasionally required to walk, stand, reach extending hands and arms in any direction, lift, and push or pull. In terms of the physical strength to perform the essential duties, this classification is considered to be sedentary, exerting up to 10 pounds of force occasionally, and a negligible amount of force frequently or constantly to move objects. Some travel may be required.

• Internal use: HR Generalist to review.

Equal Employment Opportunity Statement

The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Veronica Kenner, by email at HR-ADA@rva.gov.

This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.

The City of Richmond Values Veterans. We are an official V3 Certified Company.

The City of Richmond is a proud partner with the US Army Partnership for Your Success PaYS Program.

With over 4,000 employees, the City of Richmond is an "Employer of Choice" among cities throughout the nation. The City strives to hire and retain employees who bring dedication and talent to the workforce. Offering a competitive, cost effective, and quality benefits package is one element of an "Employer of Choice".

The City offers a full range of benefit programs from initial hire through retirement. Please visit our Web site for details.

01

10-point compensable veteran. You must have an existing compensable service-connected disability of 10 percent or more. Other 10-point veteran include disabled veteran or a veteran who was awarded the Purple Heart for wound or injuries received in action, veterans widow or widower who has not remarried, wife or husband of a veteran who has a service-connected disability, widowed, divorced or separated mother of an ex-service son or daughter who died in action, or who is totally and permanently disabled. Do any of these apply?

• Yes
• No

02

5-point veterans must have been discharged under honorable conditions and had one of the following: Active duty in the Armed Forces of the United States, in a war, or during the period 4/28/52-7/1/55 or active duty for more than 180 consecutive days other than for training, any part of which occurred during the period beginning 2/1/55 and 10/14/76 or active duty during the Gulf War sometime between 8/2/90 - 1/2/92 or active duty in a campaign or expedition for which a campaign badge has been authorized or active duty for which more than 180 consecutive days other than for training, any part of which occurred during the period beginning 9/11/2001 and ending on the date prescribed by the Presidential proclamation or by the law as the last date of operation Iraqi Freedom. Do any of these apply?

• Yes
• No

03

Which answer best describes your highest level of education?

• High School Diploma/ GED
• Associates Degree
• Bachelors Degree
• Masters Degree
• None of the above

04

Bachelor's degree in human services, rehabilitation, social work, public health, disability studies, public administration, or a closely related field?

• Yes
• No

05

How many years of experience do you have in human services, resource navigation, disability services, aging services, accessibility, community outreach, program coordination, or a related field?

• Less than two years of experience
• Two to three years of experience
• Three to four years of experience
• Four or more years of experience

06

Do you have experience working with diverse populations and community partners?

• Yes
• No

07

How many years of experience do you have providing guidance on Accessibility and/or ADA compliance?

• Less than two years of experince
• Two to three years of experience
• Three to four years of experience
• Four or more years of experience

08

Do you have experience working with Assistive Technology?

• Yes
• No

Required Question

Employer City of Richmond

Address 900 East Broad Street

Suite

Richmond, Virginia, 23219

Phone (804) 646-5660

804-646-5660

Website https://www.rva.gov/