Human Resources Manager (Richardson, TX)

ARGO is a leading provider of software and analytics solutions for both the financial services and healthcare industries. ARGO transforms business processes for financial service providers and healthcare organizations using proven business models and software innovation informed by real customer challenges, breakthrough technology, and rich analytics.

JOB SUMMARY

Lead HR operations and people strategy, ensuring compliance, supporting talent acquisition, and building a high-performance culture in a fast-paced technology environment. Responsible for performing a variety of professional, managerial, and consultative Human Resource functions in support of Argo's strategic goals and objectives. Responsible for overall HR management and direction of internal staff, and Argo departmental clients. Provide leadership and strategic advice to management on all human resources and organization opportunities and issues. The Human Resource Manager will design and implement initiatives that are targeted to meet the business' needs, including but not limited to the following: employee relations, compensation administration, retention, turnover, workforce planning, talent acquisition, performance management, and on-boarding and off-boarding.

TIME ALLOCATION

• Employee Relations, Manager Coaching & Compliance - 30%

Employee relations investigations, performance counseling, conflict resolution, policy interpretation, legal compliance, and management consulting.

• Compensation, Performance & Talent Management - 25%

Compensation analysis, salary benchmarking, performance management, job description management, employee development, retention initiatives, and talent programs.

• Strategic HR Partnership & Workforce Planning - 20%

HR strategy development, workforce planning, organizational effectiveness initiatives, change management, employee engagement, and culture-building activities.

• HR Operations, Reporting & Administration - 15%

HR metrics and analytics, HRIS management, reporting, records administration, audits, compliance documentation, and process improvements.

• Team Leadership & Special Projects - 10%

Supervision and development of HR staff, Employee Committee leadership, cross-functional initiatives, and special corporate projects.

EXPECTED WORK AND PERFORMANCE (ESSENTIAL FUNCTIONS)

This section is intended to provide a more detailed overview of what the expectations of the job are to include: work to be performed, expected performance results and how they will be measured, as well as connection to corporate strategy, values, and mission. Job duties and responsibilities include the following. Other duties may be assigned as needed.

• Provide strategic and tactical planning on HR related topics and input to the business.
• Accountable for Argo's performance and compensation management program to include market salary data and job descriptions; Analyzes trends in compensation; researches and proposes competitive base and incentive pay programs to ensure the organization attracts and retains top talent.
• Consults management concerning employee issues; coaches and influences managers/ peer groups in decision making and strategic process to ensure compliance with corporate programs, policies and procedures.
• Manage employee relations issues including timely investigation, documentation, and resolution. Also, provide guidance to managers in assessing employee relations situations and taking appropriate actions.
• Develop and manage relationships with all levels of employees and management.
• Design, develop, and report metrics, perform analysis and make recommendations on a variety of HR related topics and programs.
• Oversee employee lifecycle from recruitment to offboarding.
• Review and improve existing HR programs, policies, and procedures; demonstrates in-depth understanding, and enforcement of the company's organizational structure, Argo's personnel policies and procedures, and federal and state laws regarding employment practices.
• Leadership of Employee Committee.
• Accountable for ongoing professional development including market knowledge about issues that impact technology staffing, technology advancements, market compensation variables, and other related topics.
• Ensure all employment practices meet with established internal guidelines and legal regulations.
• Ensure administrative tasks are performed in an efficient and effective manner, such as proper maintenance of personnel files and other human resources related records, job postings, review and retention of HR reports. Also ensures compliance with record retention and appropriate information gathering (I-9s, etc.)
• Supervision of other HR roles and corporate roles

QUALIFICATIONS

• A Bachelor's degree in Business Administration, Human Resources or a related discipline is required for the position.

• 7+ years progressive and diverse HR experience with required experience including, but not limited to the following HR areas:

• Employee Relations

• Performance and compensation management

• Talent Management (Job descriptions, Retention, Satisfaction)

• 3+ years' experience leading/managing an HR team.

• Thorough and proven knowledge/experience with employment laws, FLSA, FMLA, LOA, ADA, Worker's Comp, etc.

• Experience developing team KPI's, generating reports & analytics.

• Experience with HRIS (preferably ADP), strong plus

• PHR or SPHR Certification required.

• Experience supporting an Information Technology company preferred.

REQUIRED SKILLS/EXPERIENCE/KNOWLEDGE

• Strategic leader with high energy, drive for results, decisiveness, and passion for winning; coupled with compassion and a 'thoughtfully assertive' approach.
• Unquestioned integrity
• Proven ability to both design and implement HR initiatives.
• Analytically oriented and demonstrated success in making timely, effective, principles-based decisions.
• Highly effective verbal communication skills including courtesy, resourcefulness, and efficiency in answering questions, providing internal / external direction, and explaining corporate / departmental policies and procedures are necessary.
• A high level of enthusiasm for building successful teams and a personal sense of urgency and capacity to overcome obstacles is a must.
• Strong strategic thinking and analytical skills demonstrating proactive approaches to problem-solving with strong decision-making capability.
• Ability to prioritize multiple responsibilities/projects and proven ability to develop internal and external relationships.
• Ability and experience interacting with employees at all levels.
• Proven ability to achieve goals through strong interpersonal influencing and partnering with leadership across the business while contributing to the overall direction and success of the business.
• Strong team player and corporate focused doer with a "roll-up-the-sleeves" attitude
• Self-motivated
• Service and people oriented.
• Comfortable with, and able to operate by influence rather than control.
• Creative, resourceful, accessible, responsive
• Positive attitude with a sense of urgency and passion for the work

ATTENDANCE/WORK LOCATION

The position is based in our Richardson, TX office. Daily physical presence in the office is required for interaction with co-workers, attending meetings, and for collaboration on projects.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to stand, walk; sit stationary; constantly operate computer keyboarding and office equipment. talk or hear, to communicate with employees, and/ or customers (must be able to exchange accurate information in various situations). The employee is required to regularly communicate with other employees, confer or coordinate with other employees.

DISCLAIMER

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

ADDITIONAL REQUIREMENTS:

Applicants for U.S. or Canadian based positions with ARGO must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available at this time for ARGO positions.

Pre-employment background screening will be conducted.

Department: Human Resources

This is a management position

This is a full time position