Job Description
The Human Resources Manager is responsible for supporting all aspects of the Human Resources function for a large, high-volume hotel operation. This role partners closely with hotel leadership to foster a positive workplace culture, ensure compliance with company policies and employment laws, and drive talent acquisition, employee relations, engagement, retention, and performance management initiatives. The Human Resources Manager serves as a key resource for managers and associates while helping to ensure the hotel's workforce is aligned with operational and business objectives.
Job Function
Employee Relations
- Serve as a trusted advisor to managers and associates on employee relations matters.
- Conduct investigations involving policy violations, workplace complaints, harassment allegations, misconduct, and other employee concerns.
- Provide coaching and guidance to managers regarding performance management, corrective action, and conflict resolution.
- Maintain confidentiality while handling sensitive employee matters.
- Promote a culture of fairness, accountability, inclusion, and respect.
Talent Acquisition and Staffing
- Manage full-cycle recruitment efforts for hourly and salaried positions.
- Partner with department leaders to identify staffing needs and workforce planning strategies.
- Coordinate job postings, interviews, hiring events, onboarding, and orientation programs.
- Monitor staffing levels and turnover trends to ensure operational needs are met.
- Uses traditional and nontraditional resources, such as career fairs, online job fairs, community network events, websites, etc., to identify and attract quality candidates.
- Develops advertising programs (internal and external) to ensure high visibility with potential candidates.
- Partners with department manager to determine staffing needs per staffing guidelines.
- Coordinates internal transfer process, including screening, coordination of interviews with hiring manager, transfer offer letters, etc.
- Follows up with candidates and hiring managers to obtain feedback regarding recruiting process.
- Extends offers of employment for both exempt and nonexempt position. Communicates important employment information during delivery of employment offers (e.g., benefits, compensation, non-compete agreements).
Performance Management
- Support managers in establishing performance expectations and conducting evaluations.
- Ensure consistency in the administration of disciplinary action and performance improvement processes.
- Monitor compliance with company performance management programs and procedures.
- Assist in succession planning and leadership development initiatives.
Compliance and Risk Management
- Ensure compliance with all federal, state, and local employment laws and regulations.
- Maintain accurate employee records and personnel files.
- Support wage and hour compliance, leave administration, unemployment claims, and workers' compensation processes.
- Conduct audits and recommend corrective actions where necessary.
- Ensure adherence to company policies and hotel standards.
Employee Engagement and Culture
- Plan and coordinate employee recognition programs, engagement activities, and communication initiatives.
- Support diversity, equity, and inclusion efforts throughout the hotel.
- Assist with associate surveys and action planning initiatives.
- Promote a positive work environment that supports retention and employee satisfaction.
Training and Development
- Coordinate orientation and onboarding programs for new associates.
- Facilitate or support training on company policies, leadership development, compliance topics, and guest service standards.
- Identify training opportunities to enhance employee performance and career growth.
- Maintain training records and monitor completion requirements.
HR Operations
- Assist with benefits enrollment, leave administration, and employee inquiries.
- Maintain HRIS and personnel records with a high degree of accuracy.
- Prepare reports related to turnover, staffing, recruiting, attendance, and other workforce metrics.
- Support payroll-related processes and coordinate with corporate HR and payroll teams as needed.
- Participate in hotel leadership meetings and strategic planning initiatives.
- Demonstrates an understanding and working knowledge of FLSA, FMLA, EEO, OSHA, ADA as well as other compliance related areas.
- Monitor worker’s compensation claims.
- Performs other duties as assigned.
Qualifications
- At least 3 years of prior recruiting/human resources experience; experience in hotel or hospitality business preferred.
- Bachelor's degree, preferably in human resources. Will consider equivalency of education and experience.
- Strong interpersonal and relationship-building skills.
- Ability to maintain confidentiality and exercise sound judgment and integrity.
- Effective conflict resolution and investigative skills.
- Strong attention to detail and organizational abilities.
- Ability to influence leaders and drive accountability.
- Ability to analyze workforce data and develop actionable recommendations.
- Strong presentation and facilitation skills.
Working Conditions
- Fast-paced hospitality environment operating 24 hours per day, 7 days per week.
- Frequent interaction with managers, associates, guests, and corporate representatives.
- Ability to move throughout a large hotel property and attend meetings in various locations.
- May require evenings, weekends, and holidays based on business needs.