Highlights
The ideal candidate has strong experience supporting unionized employees, managing grievance procedures, interpreting collective bargaining agreements, and partnering with operational leadership to achieve business objectives. The Portfolio Group, under the Workplace Experience Group umbrella, delivers seamless experiences from the breakroom to the boardroom, providing a signature suite of services for each unique business portfolio.
Numbers & Facts
| Location | Chinatown, NY |
| Industry | Food and Beverage Production |
| Salary | $90,000–$110,000 Per Year |
| Company Size | 10,000 employees or more |
| Year Founded | 1936 |
| Website | https://www.aramark.com/ |
Description
Job Description
The Portfolio Group, under the Workplace Experience Group umbrella, delivers seamless experiences from the breakroom to the boardroom, providing a signature suite of services for each unique business portfolio. Our team builds partnerships that excel, creating experiences that break the mold, where convenience, consistency, and excellence are a given. One Partner. Infinite Solutions.
The Human Resources Manager is responsible for overseeing all aspects of human resources operations within a fast-paced food service environment. This role serves as a strategic business partner to operations leaders, ensuring compliance with labor laws, collective bargaining agreements, company policies, and employee relations practices. The HR Manager will lead talent acquisition, employee engagement, labor relations, performance management, compensation administration, and workforce planning while fostering a positive and productive work environment.The ideal candidate has strong experience supporting unionized employees, managing grievance procedures, interpreting collective bargaining agreements, and partnering with operational leadership to achieve business objectives.
Compensation Data
COMPENSATION: The Salaried rate for this position is $90,000.00 to $110,000.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark's good faith and reasonable estimate of the compensation for this position as of the time of posting.
BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation
There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.
Job Responsibilities
Labor & Employee Relations
- Lead union and labor relations activities, including CBA administration, grievance resolution, investigations, disciplinary actions, arbitration support, and contract negotiations while ensuring fair and consistent policy application.
HR Operations
- Advise leaders on employee relations, performance management, workplace investigations, and compliance; maintain HR policies, records, and regulatory adherence.
Talent Acquisition & Workforce Planning
- Partner with business leaders on workforce planning, recruitment, onboarding, and retention strategies to meet staffing needs and reduce turnover.
Performance Management & Development
- Support performance management, leadership coaching, employee development, training initiatives, and succession planning.
Compensation & Benefits
- Administer compensation and benefits programs, support annual review processes, and recommend market-competitive pay practices.
Compliance & Risk Management
- Conduct workplace investigations, ensure labor law and regulatory compliance, partner with legal counsel on complex matters, and support audits and reporting requirements.
Employee Engagement
- Foster an inclusive, accountable workplace culture through engagement, recognition, change management, and workforce analytics initiatives.
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
Qualifications
Required
- Bachelor's degree in Human Resources, Business Administration, or related field.
- 5+ years of progressive Human Resources experience.
- Minimum 3 years of experience supporting a unionized workforce.
- Strong knowledge of labor relations principles and collective bargaining agreement administration.
- Experience managing grievance procedures, investigations, and disciplinary processes.
- Knowledge of employment laws and regulations.
- Strong conflict resolution, negotiation, and communication skills.
- Proficiency with HRIS systems and Microsoft Office applications.
Preferred
- HR certification (SHRM-CP, SHRM-SCP, PHR, SPHR, CHRP, or equivalent).
- Experience in food service, hospitality, contract dining, restaurant, or facilities management industries.
- Experience supporting multi-site operations and large hourly employee populations.
- Previous participation in collective bargaining negotiations.
Education
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.
Nearest Major Market: Manhattan
Nearest Secondary Market: New York City
About Company
We focus on enriching and nourishing the lives of millions all over the world, providing a wide range of services—food, facilities and uniforms—to a diverse group of clients in 19 countries. We serve world champion sports teams, Fortune 500 companies, state-of-the-art healthcare providers and the world’s leading educational institutions. And every day, we dream of ways to do it better through our commitment to innovation and our passion for excellent customer service.
Innovation inspired by you
The better we know the people we serve, the greater the experiences we can develop. Whether it’s food service, facilities or uniforms, our proprietary programs allow us to understand the wants and needs of our audiences.
Armed with that knowledge, our Service Stars spring into action, combining insights and ingenuity to deliver moments that make a difference. These innovations could be game-changing campus transformations. Or a simpler, quicker way for you to access condiments at the ballpark. In any case, our innovations help create experiences that make an impact.
Beyond great service
Another key part of what makes us different is something we call service excellence.
To us, service excellence isn’t just about providing great customer service. It also means using time-tested practices and proven processes to get it right every day, everywhere, in everything that we do. And it's also about striking the perfect balance between doing something well over and over again and being responsive enough to the changing needs of clients and customers. It’s being open to the continuing cycle of innovation. Excellent, but never satisfied. Process-driven, but never locked in place.
We never stop thinking of new, better ways to get it right when our people impact the lives of clients and consumers every day.
Our people make all the difference—we make sure of it
Our commitment to hiring, training and rewarding the right people ensures that our employees are more than just hard workers. They’re Service Stars, and that means they can be counted on to go above and beyond, every single day.
We understand that many times our people are literally the face of your business. That’s why all 270,000 Service Stars receive continual access to professional development and proprietary skills training.
The bottom line is this: when you work with Aramark, you can be confident you’ll be collaborating with the right people with the right skills and the right attitude. That’s true whether it’s for strategic expertise, operational excellence or just serving a morning coffee. That’s our commitment as trusted partners and Service Stars. That’s the Aramark way.