Human Resources Manager

Position Summary The AIM Center is seeking an experienced and proactive Human Resources Manager to support and strengthen our people operations. Reporting to the Chief of People & Infrastructure, this role is responsible for executing and continuously improving core HR functions, ensuring compliance with employment laws, and implementing HR best practices that align with AIM's mission and strategic priorities. This position is designed for a trained HR professional who can "hit the ground running," bring structure and consistency to HR operations, and serve as a trusted partner across the organization. The HR Manager will operate independently and collaboratively, supporting staff and leadership while helping build a strong, compliant, and mission-aligned workplace culture.

About The AIM Center Inc.

AIM Center offers employment, education, housing, socialization, and wellness opportunities for adults living with serious mental illness. We are non-medical and non-clinical; however, we work with other mental health professionals to provide comprehensive mental health services.Using the Clubhouse model of psychosocial rehabilitation, AIM Center empowers participants, our members, to develop relationships and create individualized plans for recovery while working side-by-side with other members and staff to accomplish the work of the Clubhouse.AIM Center has been helping adults in the Chattanooga community lead fulfilling and productive lives while successfully managing their mental health since 1989. Membership is open to people ages 18 and older diagnosed with serious mental illness. Recovery is a lifelong process and the philosophy of our Clubhouse is "Once a Member, Always a Member."We are a private, non-profit organization supported through foundations, public and private grants and donations. Our Clubhouse is also a TennCare provider. AIM Center is the only psychosocial rehabilitation facility accredited by Clubhouse International and licensed by the State of Tennessee.

Description

Human Resources Manager

Department: People & Infrastructure

Reports To: Chief of People & Infrastructure

Supervises: N/A

Band: Managerial

Classification: Full-Time, Exempt

Location: AIM Center 472 W. Martin Luther King Boulevard, Chattanooga, Tn, 37402

Position Summary

The AIM Center is seeking an experienced and proactive Human Resources Manager to support and strengthen our people operations. Reporting to the Chief of People & Infrastructure, this role is responsible for executing and continuously improving core HR functions, ensuring compliance with employment laws, and implementing HR best practices that align with AIM's mission and strategic priorities.

This position is designed for a trained HR professional who can "hit the ground running," bring structure and consistency to HR operations, and serve as a trusted partner across the organization. The HR Manager will operate independently and collaboratively, supporting staff and leadership while helping build a strong, compliant, and mission-aligned workplace culture.

Key Responsibilities

HR Operations & Compliance

• Administer and manage day-to-day HR operations including onboarding, offboarding, benefits administration, employee records, and HRIS management.
• Advise on and ensure compliance with federal, state, and local employment laws and nonprofit regulatory requirements.
• Assist in development and maintenance of employee handbook, policies, and procedures to reflect current best practices and legal standards.
• Support audits, reporting, and documentation requirements.

• Assist with design and lead oversight of full-cycle recruitment efforts that promote equitable and efficient hiring practices, including job postings, screening, interviewing coordination, and offer preparation.
• Partner with hiring managers to ensure equitable, consistent, and efficient hiring practices.
• Oversee onboarding processes to ensure new hires are successfully integrated into the organization.
• Monitor and maintain employee training requirements and completion records to ensure compliance and growth.
• Support research and design of employee development programs aligned with defined professional bands.

• Serve as a resource to employees and managers on HR policies, procedures, and best practices.
• Advise leadership on employee relations matters regarding handling complex and sensitive matters with sound judgment.
• Support performance management processes, including annual reviews, goal setting, and performance improvement plans.
• Assist in resolving employee relations matters with professionalism, confidentiality, and sound judgment.

• Coordinate benefits enrollment and serve as liaison with benefits providers.
• Support compensation benchmarking and ensure pay practices align with organizational philosophy and nonprofit standards.
• Assist in payroll coordination and related HR documentation.

• Evaluate existing HR processes and implement improvements aligned with HR best practices.
• Identify and advise leadership on strategies, design, and implementation of HR and organizational workflows.
• Develop systems and tools that enhance efficiency, documentation, and organizational effectiveness.
• Stay current on HR trends, employment law updates, and nonprofit sector practices.

• Support a safe, inclusive, and culturally responsive Clubhouse environment.
• Advocate for member rights and meaningful participation in operations.
• Support fidelity to Clubhouse International Standards and AIM Center policies.
• Encourage member participation in employment programs (TE, SE, IE).
• Serve as Transitional Employment Job Coach/Placement Manager as assigned.
• Transport Clubhouse members as needed (training provided).
• Participate in staff rotation coverage, socials, employment dinners, holidays, and special events.
• Collaborate with members on social and recreational activities.
• Participate in continuous quality improvement and professional development.
• Other duties as assigned.

• Bachelor's degree in Human Resources, Business Administration, Organizational Development, or related field.
• Minimum of 3+ years of progressive HR experience.
• Demonstrated knowledge of HR best practices and employment law compliance.
• Proven ability to manage HR functions independently and implement structured processes.
• Strong organizational skills with exceptional attention to detail.
• High level of discretion and ability to handle confidential information.
• Excellent interpersonal and communication skills.
• Must pass a pre-employment background check.
• Valid Tennessee driver's license required. Ability to obtain an F-Endorsement within 14 days (Tennessee residents only), with a three-year clean Motor Vehicle Record and no DUI/DWI.
• Reliable transportation and proof of automobile liability insurance required.
• First Aid and CPR certification required, or willingness to obtain certification within required timeframe.
• Must successfully complete all required training, including online Relias learning modules.

• Master's degree in Human Resources or related field.
• Experience working in a nonprofit organization.
• SHRM-CP, SHRM-SCP, PHR, or active membership in SHRM or equivalent professional organization.
• Experience with HRIS systems and benefits administration.

• Knowledge of HR best practices and regulatory compliance
• Independent execution and initiative
• Process development and systems thinking
• Professional judgment and integrity
• Strong written and verbal communication
• Commitment to AIM Center's mission and values