Highlights
We are seeking a Human Resources & Culture Coordinator who enjoys working with people, is highly organized, demonstrates sound judgment, and wants to make a meaningful contribution to both our workplace culture and restaurant operations. The Coordinator will be scheduled for Front of House responsibilities as part of the normal workweek, helping maintain a direct connection with our Team Members, guests, and operational needs.
Numbers & Facts
| Location | Freehold, NJ |
| Salary | $23–$25 |
Description
Human Resources & Culture Coordinator
Chick-fil-A Freehold Township Route 9 North
Freehold, New Jersey
Compensation: $20.00–$23.00 per hour
Employment Type: Full-Time, Hourly
Anticipated Hours: Approximately 30–36 hours per week
Schedule: Primarily weekday daytime hours, with occasional evening and Saturday responsibilities
About Us
At Chick-fil-A Freehold Township Route 9 North, we believe that caring for our Team Members is essential to delivering exceptional hospitality to our guests.
Our restaurant operates around five guiding commitments:
We Care • We Serve • We Coach • We Improve • We Win Together
These commitments shape how we serve our guests, support our Team Members, develop leaders, and build a workplace where people feel valued and have opportunities to grow.
We are seeking a Human Resources & Culture Coordinator who enjoys working with people, is highly organized, demonstrates sound judgment, and wants to make a meaningful contribution to both our workplace culture and restaurant operations.
Position Overview
The Human Resources & Culture Coordinator supports the people, processes, and culture that help our restaurant operate successfully.
This is a hands-on position combining human resources coordination, recruiting, employee engagement, administrative responsibilities, and regular participation in Front of House restaurant operations.
The successful candidate will be comfortable moving between administrative responsibilities and direct operational support, recognizing that both contribute to our mission of serving guests and caring for our team.
The Coordinator works closely with the Owner-Operator, Restaurant Director, and leadership team.
Key Responsibilities
Recruiting, Hiring & Onboarding
- Coordinate recruiting activities and maintain an organized applicant pipeline.
- Review applications, conduct candidate screening, and coordinate interviews.
- Participate in interviewing and evaluating prospective Team Members.
- Communicate professionally and promptly with applicants throughout the hiring process.
- Coordinate job offers and pre-employment requirements.
- Complete and maintain required onboarding documentation, including employment eligibility verification.
- Coordinate new-hire orientation and support a welcoming introduction to our restaurant.
- Maintain accurate hiring and onboarding records.
- Monitor hiring processes involving minors to ensure applicable employment requirements are addressed.
Human Resources Administration & Compliance
- Maintain accurate, organized, and confidential Team Member personnel records.
- Keep employee information current in designated HR systems.
- Coordinate required employment documentation and administrative processes.
- Monitor compliance-related requirements involving employment records, minors, and applicable workplace policies.
- Coordinate employee leave documentation and communication, including matters involving FMLA, NJFLA, New Jersey Earned Sick Leave, and other applicable leave programs.
- Assist Team Members with understanding applicable policies and administrative procedures.
- Coordinate unemployment claim documentation and responses, working with the Owner-Operator as appropriate.
- Support employee separations and offboarding procedures.
- Recognize matters requiring additional guidance and promptly elevate sensitive or complex issues to the Owner-Operator.
Payroll processing, benefits administration, and related financial responsibilities are handled separately by the restaurant's designated administrative personnel. The Coordinator collaborates with those personnel when necessary to ensure accurate records and effective communication.
Employee Relations & Workplace Culture
- Help foster a positive, respectful, welcoming, and supportive workplace.
- Serve as an approachable resource for Team Members with routine HR questions and concerns.
- Support fair, consistent application of restaurant policies and expectations.
- Assist leadership with employee relations documentation and follow-up.
- Help coordinate performance feedback, coaching documentation, and development activities.
- Maintain appropriate confidentiality and professional boundaries.
- Identify opportunities to strengthen Team Member engagement, communication, and morale.
- Support Team Member recognition, appreciation, and celebration initiatives.
- Help coordinate Team Member events and activities that reinforce our restaurant culture.
- Encourage communication and collaboration across Front of House and Back of House teams.
Team Member Development & Communication
- Support leadership development and Team Member growth initiatives.
- Assist with maintaining and communicating Success Profiles and performance expectations.
- Coordinate administrative aspects of employee development and recognition programs.
- Help Team Members understand available development opportunities, including applicable tuition assistance and Chick-fil-A scholarship programs.
- Coordinate with designated administrative personnel on program documentation and follow-up.
- Assist with Team Member communications through approved restaurant platforms, including Central Avenue.
- Promote awareness of restaurant policies, expectations, and available Team Member resources.
Front of House Restaurant Operations
An important component of this position is regular participation in restaurant operations.
The Coordinator will be scheduled for Front of House responsibilities as part of the normal workweek, helping maintain a direct connection with our Team Members, guests, and operational needs.
Responsibilities may include:
- Providing warm, attentive, and professional guest service.
- Supporting Front Counter and other Front of House positions as assigned.
- Assisting with order taking, order fulfillment, and other guest-facing responsibilities.
- Supporting restaurant cleanliness, organization, and hospitality standards.
- Working collaboratively with operational leaders and Team Members.
- Demonstrating the service standards, teamwork, and professionalism expected throughout our restaurant.
Front of House responsibilities are a regular part of this position, not merely an occasional assignment.
The Coordinator must be willing and able to contribute wherever appropriately assigned within the Front of House operation.
Qualifications
Required
- Strong interpersonal and communication skills.
- Excellent organizational skills and attention to detail.
- Ability to manage multiple responsibilities and meet deadlines.
- Demonstrated discretion when handling confidential information.
- Sound judgment, professionalism, and a commitment to fairness.
- Comfort working with individuals from diverse backgrounds and experiences.
- Proficiency with computers and the ability to learn HR and restaurant management systems.
- Willingness to work regularly in Front of House restaurant operations.
- Ability to work collaboratively with restaurant leadership and Team Members.
- Dependability, flexibility, and a genuine interest in helping people succeed.
Preferred
- Previous experience in human resources, recruiting, employee relations, or administrative coordination.
- Experience in hospitality, food service, retail, or another people-centered environment.
- Familiarity with employment documentation and HR administrative procedures.
- Experience with applicant tracking or employee management systems.
- Bilingual English/Spanish communication skills.
We recognize that qualified candidates may bring relevant experience from a variety of professional backgrounds.
Compensation & Benefits
- Competitive hourly compensation of $20.00–$23.00, based on qualifications and experience.
- Anticipated schedule of approximately 30–36 hours per week.
- Health, dental, and vision insurance options for eligible Team Members.
- 401(k) retirement plan with employer matching, available after completing 1,000 hours of service within one year, subject to plan eligibility requirements.
- Paid sick leave in accordance with applicable New Jersey requirements.
- Paid vacation for eligible Team Members.
- Team Member meal benefits and discounts in accordance with restaurant policy.
- Tuition assistance opportunities, subject to program eligibility.
- Opportunities to apply for Chick-fil-A scholarships.
- Professional development and leadership growth opportunities.
- A supportive workplace focused on teamwork, service, and personal development.
Benefits are subject to applicable eligibility requirements, plan provisions, and restaurant policies.
Work Schedule & Expectations
This is an hourly position with an anticipated schedule of approximately 30–36 hours per week. Actual scheduled hours may vary according to restaurant needs.
The position will generally be scheduled during weekday daytime hours. Occasional evening and Saturday availability may be required for operational responsibilities, recruiting activities, or Team Member events.
Our restaurant is closed on Sundays. Very occasional participation in a special Team Member event on a Sunday may be requested with advance notice.
The Coordinator must be comfortable balancing administrative work with scheduled Front of House responsibilities.
Why Join Our Team?
At Chick-fil-A Freehold Township Route 9 North, we believe that great workplaces are built through everyday acts of care, service, encouragement, and accountability.
This position offers an opportunity to make a meaningful difference in the experiences of our Team Members while remaining directly connected to the restaurant and the guests we serve.
We are looking for someone who enjoys helping others succeed, takes pride in doing things well, and believes that a strong workplace culture is everyone's responsibility.
If you are organized, personable, dependable, and energized by both people-focused work and hands-on hospitality, we encourage you to apply.
Chick-fil-A Freehold Township Route 9 North is an equal opportunity employer.
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.