Human Resources Coordinator III

Create and lead Global Talent Acquisition training sessions, related to system and process changes – this includes building training material and guides, facilitating live training sessions, hosting office hours and workshops. Provide customer service experience through the monitoring and maintenance of the inbound questions through ServiceNow, with a view to ensuring timeliness, quality of responses and resolutions, exceeding customer expectations around service levels.

Our client, a Information Services and Technology Research company, is looking for a Human Resources Coordinator III for their Stamford, CT/ Irving, TX/ Fort Myers, FL/ Hybrid location.
 
Responsibilities:

• Mid-level candidate with 3-5 years of experience for a critical, fast-paced operational role supporting day-to-day business activities.
• Need to have experience as a systems administrator in Workday, Beamery, BrightHire or any other HR ERP
• Strong candidates will have experience with Excel, audits, operational processes, stakeholder communication, and managing multiple priorities in a high-volume environment.
• Key responsibilities include supporting operational activities, managing goal and project-based work, conducting audits, collaborating with cross-functional teams, and ensuring timely resolution of issues.
• Candidates must be self-motivated, able to manage their own workload, communicate effectively, and thrive in an agile environment that requires strong organizational and multitasking skills.
• The Talent Operations Specialist role will specifically focus on optimizing and refining our recruiting processes and systems, through close partnership with the global TA team, HRIS, HR, and People Analytics. This position focuses on the operational responsibilities associated with satisfying inbound customer service requests, for HR Technology platforms. This role requires attention to detail, execution excellence and a strong customer service orientation.
• Primary accountability for the day-to-day administration and continuous improvement of TA systems and applications to keep workflows clear, consistent and easy to use.
• Provide customer service experience through the monitoring and maintenance of the inbound questions through ServiceNow, with a view to ensuring timeliness, quality of responses and resolutions, exceeding customer expectations around service levels.
• Provide solutions for inbound questions, tracking and driving requests to a timely closure
• Follow up and follow through with end-users to ensure cases/issues are closed to customer satisfaction
• Triage to and follow up with subject matter experts
• Guide end-user support for completing system transactions
• Design and refine processes that improve recruiter and hiring team efficiency while supporting a strong candidate experience
• Serve as a point of contact for end user inquiries (Source, Recruiters, Program Specialists & Managers) and escalate to HRIS or other partners appropriately
• Create and lead Global Talent Acquisition training sessions, related to system and process changes – this includes building training material and guides, facilitating live training sessions, hosting office hours and workshops
• Participate in workstreams for HR-led projects that impact recruiting processes aligning closely with stakeholders and project timelines to keep project on track, well-documented, and aligned with company goals
• Partner with cross-functional teams across People Operations and Talent Acquisition to translate needs into practical solutions
• Explore thoughtful ways to use generative AI to streamline workflows and improve outcomes

 
Requirements:

• Experience as a systems administrator in Workday, Beamery, BrightHire or any other HR ERP (implementation experience a plus)
• Strong service orientation with a high sense of ownership and accountability
• Superior interpersonal, written and verbal communication skills
• Proven ability to work independently and as part of a distributed team, taking direction from multiple team members
• Strong analytical, troubleshooting and problem solving abilities, a ‘systems’ thinker with a process orientation and outstanding attention to detail
• Strong Microsoft Excel skills required
• Strong work ethic and motivated to achieve goals and exceed expectations
• Exceptional time management skills and an ability to handle multiple assignments and meet deadlines
• Ability to work successfully with a global team
• Bachelor’s Degree preferred; degrees in HR, Business Information Systems, Management Information Systems, Computer Science, or related field preferred
• Languages:  English( Speak, Read, Write )
• Minimum Degree Required: Bachelor's Degree
• Own day-to-day administration and continuous improvement of our ATS (Workday, Beamery, Brighthire) to keep workflows clear, consistent, and easy to use
• 2-4+ years as an administrator of TA Technology (Workday, Beamery, Brighthire etc)
• Implementation experience a plus
• 4+ years of experience managing projects, programs, and operational initiatives, ideally within HR, People Operations, or Talent Acquisition
• 2+ years of experience leading programs with clear success metrics and measurable results
• Proven ability to take projects from inception to completion, executing efficiently across competing priorities
• Demonstrated ability to build trusted relationships with cross-functional stakeholders, internally and externally
• Strong desire to innovate by improving processes and adopting tools that drive efficiency and impact
• Comfort using data and feedback to refine processes and deliver practical solutions
• Ability to communicate clearly across audiences and stay focused under pressure while managing multiple priorities
• Skills: Required
• Systems administration
• Workday
• Verbal communication
• Microsoft powerpoint
• Servicenow
• Additional
• Troubleshooting
• Customer service
• Written communication
• Beamery
• Brighthire
• Hr erp
• Process design
• Training facilitation
• Microsoft excel
• Analytical skills
• Global team collaboration
• Problem solving
• Time management
• Implementation experience
• Generative ai
• Interpersonal skills
• Work ethic
• Work ethicmotivation
• Who you are:
• A strategic thinker – with a focus on driving business success, you think long-term and map out a clear vision and the plan to get there
• A collaborator - not only are you a strong communicator, you are highly adaptable and thrive on working with a team of cross-functional partners across all business units
• An educator - you build a relationship with the global TA team to develop workflows and ensure the proper processes are being actioned within our recruiting systems
• A detail enthusiast - you are able to manage high volume and fast paced processes with attention to detail and prioritization
• A Superuser - you will dive into learning and optimizing client’s core recruiting systems

 
Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities