About Us
Pinnacle Fertility is a leader in physician-centric fertility care, supporting high-performing fertility clinics and comprehensive service providers nationwide. Guided by our mission of fulfilling dreams by building families, Pinnacle offers compassionate care, innovative technology, and comprehensive fertility treatment services to provide patients with a seamless and personalized journey to parenthood. Learn more at www.pinnaclefertility.com.
About the Role
Employee Relations & Performance Management
- Serve as a trusted HR advisor to clinic leaders on employee relations, performance management, policy interpretation, and workplace concerns.
- Independently manage complex employee relations matters, including workplace investigations, employee complaints, misconduct, attendance, and disciplinary actions.
- Partner with leaders to develop effective corrective actions and Performance Improvement Plans (PIPs), ensuring clear expectations, appropriate documentation, and consistent follow-through.
- Provide guidance on employee separations, risk assessment, and compliance with applicable employment laws.
- Identify employee relations trends and recommend proactive solutions to improve accountability, engagement, and retention.
Leadership Coaching & Development
- Coach leaders on performance management, difficult conversations, conflict resolution, employee engagement, and effective documentation.
- Develop and facilitate manager training on corrective actions, PIPs, employee relations, HR policies, and employment law compliance.
- Build strong partnerships with clinic leadership to strengthen management capabilities, team effectiveness, and workplace culture.
- Support leaders through organizational changes, staffing challenges, and employee transitions.
Leaves, Accommodations & Employee Support
- Provide guidance on leaves of absence, workplace accommodations, and return-to-work matters, including FMLA, ADA, PWFA, and applicable state leave programs.
- Partner with employees, leaders, and third-party administrators to support workers' compensation, unemployment, and related HR matters.
- Navigate overlapping leave, accommodation, and attendance requirements to ensure compliance and appropriate employee support.
Strategic HR Partnership & Organizational Support
- Partner with clinic leaders to address workforce challenges, improve employee engagement, and support retention and organizational goals.
- Analyze turnover, employee relations trends, and workforce data to identify opportunities for improvement.
- Support organizational changes, workforce planning, policy implementation, and HR initiatives.
- Maintain accurate and confidential employee relations documentation and collaborate with HR leadership on process improvements.
Position Requirements
Education & Experience
- Bachelor's degree in Human Resources, Business Administration, or a related field preferred; equivalent experience considered.
- Minimum of 4 years of progressive HR experience, with significant hands-on employee relations and performance management experience.
- Minimum of 2 years demonstrated experience independently managing corrective actions, PIPs, workplace investigations, and complex employee relations matters required.
- Proven experience coaching leaders on performance concerns, disciplinary actions, and difficult employee conversations.
- Multi-state HR experience preferred, including direct experience with either California, Washington, Oregon, Illinois, or New York employment laws.
- Strong working knowledge of federal and state employment laws, including FMLA, ADA, PWFA, FLSA, and wage and hour requirements.
- Experience developing or delivering manager training and supporting multi-site operations.
- Healthcare experience preferred.
Skills & Competencies
- Strong employee relations expertise with the ability to independently assess complex situations and recommend practical solutions.
- Excellent leadership coaching and communication skills, with the confidence to advise and influence managers at all levels.
- Strong knowledge of performance management, corrective actions, PIPs, and workplace investigations.
- Exceptional written communication skills, including drafting clear, objective, and defensible employee documentation.
- Sound judgment, discretion, and the ability to navigate sensitive employee matters professionally.
- Strong critical-thinking, problem-solving, organizational, and relationship-building skills.
- Ability to balance employee advocacy, business needs, and compliance in a fast-paced, multi-state environment.
- Proficiency with HRIS platforms, Microsoft Office, and HR reporting tools.
Diversity & Inclusivity at Pinnacle Fertility
At Pinnacle Fertility, we are committed to fostering a diverse, inclusive, and welcoming workplace. We are proud to be an equal opportunity employer and encourage applicants of all backgrounds, abilities, and life experiences to apply.