Human Resource Specialist - Information Systems

Human Resource Specialist - Information Systems

Salary

$73,832.02 - $110,748.03 Annually

Location

City Hall

Job Type

Full Time Regular

Job Number

2267-26

Department

Human Resources

Division

Employment Services 0301000000

Opening Date

08/25/2026

Closing Date

Continuous

FLSA

Exempt

Bargaining Unit

NA

• Description
• Benefits

GENERAL DESCRIPTION OF CLASS

This position supervises and oversees all Human Resources information systems and the Human Resource Operations team, which is responsible for HRIS administration and operational support functions. It is responsible for employee training related to software, reporting, and general system knowledge. This position coordinates with IT, Payroll, and the end customer to implement system upgrades, enhancements, and streamlining. A high level of technical and analytical support is required to ensure that Human Resource systems operate efficiently, maintain accurate records, and support effective HR Operations service delivery.

ESSENTIAL FUNCTIONS

• Oversees the HR module data tables, structures, files, and interface requirements; works with IT, Payroll, and other stakeholders to set up tables and define data fields to ensure proper reporting to internal and external customers.
• Leads and ensures the accuracy of all pay adjustments, changes to the pay scales, and table information.
• Maintains Position Management System with Office of Innovation and Strategy, Finance, and Information Systems Departments.
• Leads and implements process improvements to ensure efficiency in electronic documents and data processing.
• Maintains technology inventory and ensures asset management and upgrades of equipment
• Supervises the day-to-day activities and operational functions of the Human Resources Information Systems and the assigned HR Operations staff.
• Provides leadership, guidance, training, and performance oversight to HR Operations team members to ensure timely, accurate, and customer-focused service delivery.
• Plans, assigns, reviews, and evaluates the work of assigned HR Operations personnel and ensures compliance with departmental procedures, policies, and service standards.
• Prepares, maintains, and updates employee data for the HR information systems; processes and maintains periodic reports and audits employees to ensure accuracy.
• Designs user-friendly processes, guidelines, and documentation.
• Works closely with IT and Payroll teams to assist with system maintenance, upgrades, patches, testing, and other projects related to the systems.
• Assigns all public records requests to the appropriate person within Human Resources.
• Coordinates with HR team members to identify system improvements and enhancements; recommends and implements solutions; manages permissions, access, personalization, and similar system operations and settings for HRIS users.
• Reviews and maintains the HR websites, InSite, and www.lakelandgov.net.
• Ensures ADA compliance on all public access systems or sites.
• Provides support with ADA and accommodations in partnership with the Policy and Employee Labor Relations.
• Pulls reports, compiles, and submits federally mandated reporting (EEO-04, EEOP, etc.)
• Assists in compiling metrics to respond to EEOC claims.
• Creates and maintains monthly and quarterly HR dashboards using relevant HR metrics to identify trends in various areas to support decision-making and workforce planning.
• Analyzes HR processes and makes recommendations for improvements using technology; oversees the specifications, development, and implementation of new or redesigned systems, reports, and procedures for HR modules to ensure efficient processes.
• Ensures that all end users of HRIS systems understand and can effectively use the necessary systems.
• Assists HR team members with technical issues related to the HRIS system by investigating problems and developing detailed suggestions for resolving them.
• Supervises the HR Analyst-Operations and other assigned HR Operations personnel to ensure daily tasks are completed, policies are followed, and system information is accurate.
• Participates in developing and implementing various Human Resource and Organizational Development initiatives.
• Must be able to perform all essential functions listed in the HR Analyst- Operations (2356) job description, as this position will serve as backup in the absence of the HR Analyst-Operations.
• May be required to participate in and/or facilitate training to support departmental or City initiatives and requirements.
• May be required to work alternate hours as necessary for the efficient operation of the department.
• Position is designated as Mission Critical.

QUALIFICATIONS (EDUCATION, TRAINING AND EXPERIENCE)

• Bachelor's degree from an accredited college or university in Personnel Administration, Business Administration, or a related field.
• Five years of progressively responsible experience in human resource information systems.

SPECIAL REQUIREMENTS:

• Must possess and maintain a valid driver's license.
• Must possess and maintain a valid telephone number.

KNOWLEDGE, SKILLS, ABILITIES

KNOWLEDGE:

• Labor laws, such as the Fair Labor Standards Act (FLSA) and Family and Medical Leave Act (FMLA).
• Florida's Government in the Sunshine Law.
• Organizational structure of a medium to large municipality or equivalent employer.
• Various laws and regulations pertaining to municipal personnel administration.

SKILLS:

• Oral communication and preparation of written reports.
• Strong analytical, troubleshooting, and problem-solving techniques.
• Supervising, coaching, and developing HR Operations staff.
• Managing HRIS functions, reporting tools, and operational workflows.

ABILITIES:

• Lead the procurement exercise, working to ensure that the City acquires software systems that meet the department's needs.
• Translate information into simple language that anyone can understand.
• Use critical thinking to create innovative solutions to complicated problems.
• Troubleshoot software and processes to implement appropriate solutions.
• Utilize the techniques necessary to carry out assigned responsibilities.
• Establish and maintain effective working relationships with co-workers, other city employees, and the general public.
• Make independent judgments and solve administrative problems.
• Develop, implement, and execute Human Resources project plans.
• Effectively supervise, mentor, develop, assign, evaluate, and direct the work of subordinate personnel and HR Operations staff.
• Demonstrated proficiency in the operation of HRIS and report writing software programs.

WORKING ENVIRONMENT/PHYSICAL REQUIREMENTS:

• Sedentary work with some walking or standing at times, exerting up to 10 pounds of force regularly, and routine keyboard use.
• No significant environmental hazards.
• Normal visual acuity, field of vision, hearing, speaking, color perception, taste, smell, depth perception, and texture perception.

This job description outlines the general nature and level of work and is not intended to be an exhaustive list of duties or qualifications. Management reserves the right to modify or assign additional responsibilities as needed.

All City of Lakeland positions are subject to testing (e.g. written, oral, performance, computerized, interview, and/or any combination). Candidates selected for testing will be notified via email or telephone. Please check your e-mail and telephone messages regularly, including "junk" folders. Test times and locations to be announced.

THE CITY OF LAKELAND IS AN EQUAL OPPORTUNITY/EQUAL ACCESS EMPLOYER AND A DRUG FREE WORKPLACE

City of Lakeland

2026 Summary Sheet

Annual Leave

Annual leave is accumulated bi-weekly and based upon years of service as follows:

Annual leave may be taken as earned by employees hired after January 1, 1989. Employees hired prior to that date use annual leave within the calendar year following the year the leave is earned. All employees may carry over up to a maximum of twenty (20) days at the end of the calendar year. Regular part-time employees who work at least twenty (20) hours per week accrue annual leave at the rate of four (4) hours per month.*

Sick Leave

Sick rate is accrued biweekly based upon years of service and standard hour classification. Eligible for use as soon as earned. Regular part-time employees who work at least twenty (20) hours per week accrue sick leave at the rate of four (4) hours per month.

• NOTE: REGULAR employees with a working day other than eight (8) hours, please contact your supervisor regarding these policies.

Sick Leave Pool

Allows employees to receive sick leave benefits in cases involving catastrophic or long-term illnesses or injuries after all personal leave time has been depleted. Regular full-time employees contribute eight (8) hours and Regular part-time employees contribute four (4) hours on an annual basis. Employees must have completed one full year of service on or before December 31st of the calendar year enrollment; and have accumulated at least forty (40) hours of sick time (twenty (20) hours for Regular part-time employees). Participation in this program is voluntary.

For more information contact Amanda Kaiser at 834-8768

Family & Medical Leave

Federal legislation guarantees up to twelve (12) weeks per year off work under certain circumstances outlined in the policy manual. The employees must have been employed by the City for at least twelve (12) months and have at least 1,250 hours of service during the 12-month period before the requested leave. The City will continue its group life and health insurance for an employee on leave at the same level and under the same conditions that existed while the employee was working.

For more information contact Dawn Justice at 834-6038.

Pension Plan

Provision for retirement income requiring mandatory participation for full-time regular employees.

Defined Benefit Plan:

Plan C Employee 4.52%

Employer 15.54%

OR

Defined Contribution Plan:

Executives, New Hires aged 52 and older, and Fire/Police Recruits

Employee 8.5% or 11% per election upon hire

Employer 15.54%

Deferred Compensation 457 Plan:

A voluntary plan that is invested in mutual funds. The Employees Pension Board performs the due diligence on the mutual funds. Employees may reallocate their account at any time.

Maximum contribution for 2026 is $24,500; employees age 50 or older can also add a "catch-up" amount of $8,000; employees age 60-63 can also add a "catch-up" amount of $11,250.

Additionally, a match of up to 5% of salary is offered by the City in Plan C.

Holidays

Twelve (12) holidays, includes one (1) personal floating holiday to be used at any time after three (3) months of employment and prior to the end of the calendar year.

Funeral Leave

Up to three (3) days off with pay due to death of an immediate family member (as defined in the policy manual). Up to four (4) hours off with pay may be obtained through supervisor approval to attend local funeral services of persons other than immediate family.

Jury/Witness Duty

Employees required to serve on jury duty will be relieved of responsibility for their regular work shift or portion thereof and receive full pay while serving. All fees received for such service may be retained by the employee. Employees subpoenaed to any civil or criminal court proceeding, which employee is not personally or monetarily interested, shall be paid as if engaged in regular work activities.

Military Leave

Allows for up to 240 hours in any one calendar year for annual military training without loss of pay or benefits for any employee in some type of reserve status for the United States Armed Forces. (see policy manual for additional information).

Maternity Leave

Refer to Family & Medical Leave for those employees who qualify. Others may take up to three (3) months leave of absence available upon approval of the Department Head. Employees may opt to utilize any combination of paid (sick or annual leave) or unpaid leave.

Leave of Absence Without Pay

Written requests are subject to approval by Department Head and City Manager or designee for less than ninety (90) days. Requests for more than ninety (90) days also require Civil Service Board approval for employees in a Civil Service classification.

Longevity Pay

Tuition Reimbursement

Program provides employees up to $2,500 per fiscal year (October 1 through September 30) for reimbursement of tuition of approved college, university, vocational, or correspondence classes upon completion with a grade of "C" or better in credit courses only. Full reimbursement is given for courses and fees, upon approval. The program does not include reimbursement for cost of books, supplies or other related expenses.

For more information, contact Melissa Yelnick at 834-6844.

Suggestion Awards

A program designed to provide a consistent and organized method for employees to submit and be rewarded for constructive ideas for improvement. Maximum award is $1000.

For additional information, contact Employee Engagement and Development at 834-6837.

Direct Deposit of Paycheck (refer to handout in new employee folder)

An account must be established with the institution of your choice prior to signing up for direct deposit.

Uniforms/Equipment

Uniforms issued at no cost to employees for those job classifications which require them. Equipment is issued to employees at either no cost or discounted cost depending upon job classification.

Parking

Free while at work.

Break Periods

Employees may be permitted two (2), fifteen (15) minute breaks during the workday. The time shall be at the discretion of the supervisor.

For Information on Health Insurance, Dental, Vision, and Life Insurance please contact Benefits at 834-6797.

For Information on Retirement Benefits, contact the Retirement Services at 834-8765 or 834-8797.

For Information on Firefighter and Police Officer Retirement Benefits, contact Foster & Foster at 239-333-4872.

Employer City of Lakeland, Civil Service

Address 500 N Lake Parker Avenue

Lakeland, Florida, 33801

Phone (863)834-8790

Website http://www.lakelandgov.net/employmentservices