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Human Resource Management - Learning Operations Specialist - Intermediate

ICONMA, LLC

Santa Clara, CA

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JOB DETAILS
SALARY
$38.02–$53.23 Per Hour
SKILLS
Audiovisual, Catering Services, Communication Skills, Customer Support/Service, Detail Oriented, Ecosystems, Event Management, Health Plan, Human Resources Management, Identify Issues, Instructional Design, Logistics, Organizational Skills, Purchase Orders, Quality Assurance, SCORM (Shareable Content Object Reference Model), Saba Platform, Scripting (Scripting Languages), Spreadsheets, Standards Development, Statement of Work (SOW), Systems Administration/Management, Training/Teaching, Vendor/Supplier Management, Vendor/Supplier Planning, Video Production, Webinar
LOCATION
Santa Clara, CA
POSTED
2 days ago
Our client, a Energy Services company, is looking for a Human Resource Management - Learning Operations Specialist – Intermediate for their Santa Clara, CA location.
 
Responsibilities:
  • Digital learning & platform operations (Client, AGU)
  • Collaborate with Instructional Designers and the Learning Experience Manager to deliver digital learning experiences through Applied Materials systems (Client, AGU)
  • Build courses into the AGU platform according to standardized process
  • Create standardized course scripts for existing courses
  • Create video transcripts
  • Build certifications and learning journeys into AGU
  • Administer the platforms day to day: enrollments, groups, permissions, content QA (e.g., SCORM/xAPI)
  • Run completion, compliance, and engagement reports for stakeholders
  • Manage and resolve learner support requests, escalating to vendor support when needed
  • Other course operational tasks as needed
  • Verify certification for external trainings and grant PATHWAY credit
  • Instructor-led training, events & webinars
  • Manage end-to-end logistics for in-person workshops and events: room booking, catering, AV/tech setup, materials, signage, and on-site coordination
  • Work with internal stakeholders globally to ensure seamless instructor-led training
  • Organize and facilitate webinars and e-meetings for select training
  • Handle attendee registration, calendar invites, reminders, and waitlists
  • Provide day-of support and troubleshoot issues in real time
  • Run post-event surveys and compile feedback for the team
 
Requirements:
  • 3–6 years of experience in L&D operations, training coordination, events, or a comparable role
  • Hands-on experience administering an enterprise LMS; experience with Saba strongly preferred
  • Experience building and maintaining digital courses, learning paths, and certifications
  • Proven event/ILT logistics experience (booking, catering, scheduling, vendor coordination)
  • Vendor management experience, including SOWs and purchase orders
  • Strong organizational skills and attention to detail, with the ability to juggle multiple courses, events, and requests at once
  • Clear communicator who can manage internal stakeholders and external vendors professionally, including across global time zones
  • Comfortable with reporting and data work (spreadsheets, LMS reports)
  • A customer-service mindset and consistently professional communication
  • Experience with course-authoring tools [code][e.g., Articulate 360][/code]
  • Familiarity with Client, AGU, or comparable enterprise learning ecosystems
  • Experience creating video transcripts/captions
 
Why Should You Apply?

About the Company

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ICONMA, LLC

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