Human Resource Assistant - Hybrid

Human Resource Assistant - Hybrid

Start/End Dates: 10/19/2026 - 10/18/2027

Job Description:

Preferred Job Title: Tier 1 HR Advisor

Duration: 12 months

Work Arrangement: This is a hybrid role requiring employees to work onsite three (3) days per week.

Schedule: Candidates must be available to work between 8:00 AM and 6:00 PM ET, M-F.

**Please note that candidates will not be able to select their shift. Shift assignments will be based on business coverage needs and will be assigned on their start date.**

Pay Rate: $25.00/hr.

Job Purpose:

The Tier 1 HR Advisor handles calls, chats, and other communication methods of employee and manager inquiries/issues about Hire to Retire employee processes and human resource policies. Identifying customers' needs clarify information, research and providing solutions accurately and timely. The role will provide outstanding customer service to employees, managers and internal teammates. Must have the ability to work well in a busy environment and meet operational performance standards, goals and metrics.

Responsibilities and Accountabilities:

Conducts day-to-day transactional processing in Workday and other related systems as required.

Handle high volume of incoming calls, chats and text in a call center environment.

Responsible for adhering to HR Operations, Service Level Agreements and Key Performance Indicators.

Evaluates and responds to employee and manager inquires via phone, chat, or other methods and provide accurate and timely responses through use of a knowledgebase, and desktop tools.

Listening to callers, digesting the information and conveying an accurate solution.

Provides guidance to callers about Workday, Kronos and other HR systems as required.

Demonstrates professionalism at all times when dealing with others by communicating effectively, being responsive,

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.