Human-Centered Design Consultant

    Highlights

    Key Responsibilities: Lead and conduct experience benchmarking , usability testing , and insight synthesis to support and validate design decisions. Required Qualifications: Proven experience in Human-Centered Design (HCD) , with a strong grasp of design thinking methodologies .

    Numbers & Facts

    LocationJuno Beach, FL

    Description

    Required Qualifications:
    • Proven experience in Human-Centered Design (HCD), with a strong grasp of design thinking methodologies.
    • Experience in both qualitative and quantitative research methods, including usability testing.
    • Background in working within Agile software development environments.
    • Proficiency with Figma, including the ability to develop low-fidelity wireframes and prototypes.
    • Knowledge of Information Architecture and its application to digital product design.
    • Strong experience in managing stakeholder relationships and navigating team dynamics.

    Key Responsibilities:
    • Lead and conduct experience benchmarking, usability testing, and insight synthesis to support and validate design decisions.
    • Analyze user behaviors and channel performance to identify opportunities for improvement.
    • Plan and execute qualitative and quantitative research activities such as interviews, surveys, and usability studies.
    • Develop and communicate personas, journey maps, and service blueprints to reflect user needs and pain points.
    • Identify the root causes of experience challenges and recommend actionable design solutions.
    • Co-create value models and experience blueprints in collaboration with cross-functional partners.
    • Facilitate design thinking workshops and collaborative sessions with stakeholders to align goals and drive innovation.

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