HTC - Aftermarket Account Manager

Description

Essential Functions

• Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
• Responsible for the sales and marketing of On-Highway Truck parts and service offerings
• Provides comprehensive coverage and support to an assigned customer base
• Organizes and plans daily sales calls, with a target of 5–7 visits per day
• Conducts in-person visits to all assigned accounts monthly
• Adheres to The HOLT Aftermarket Sales Process: Pre-call Planning, Opportunity Identification, Opportunity Investigation, Proposal Presentation, and Business Closure
• Receives customer orders, serves as the primary point of contact, and supports education on parts and service programs
• Collaborates with internal departments to identify and pursue sales leads
• Supports the development and maintenance of quality improvement initiatives in safety, operations, financial performance, and customer service
• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Performs other duties as assigned

Knowledge, Skills, and Abilities

• Strong knowledge of the On-Highway Truck industry and aftermarket landscape
• Effective sales techniques, including prospecting, overcoming objections, and closing sales
• Ability to build and sustain long-term customer relationships
• Proficiency in Microsoft Office Suite
• Critical thinking and analytical skills for problem-solving and decision-making
• Outstanding customer service and interpersonal communication skills
• Detail-oriented with strong organizational capabilities
• Ability to clearly convey information verbally and in writing to diverse audiences
• Competency in performing mathematical functions such as percentages, addition, subtraction, multiplication, and division
• Self-motivated with the ability to work independently or as part of a team in a high-volume environment
• Able to interpret technical documents, regulations, and professional literature
• Ability to read, write, and understand information
• Strong formal presentation skills for both small and large groups

Requirements

• High school diploma or equivalent required; bachelor’s degree in a related field preferred
• Minimum of one year of relevant work experience required; three or more years of On-Highway Trucking industry experience preferred 
• Minimum of one year of direct sales experience required

• None.

• Extensive daily driving within assigned territory 
• Occasional overnight travel 
• Valid state issued Driver’s License required 

• This position involves extended periods in a stationary position; additionally, occasional movement inside the office to access office machinery, file cabinets, etc. 
• Regular communication with customers and colleagues; must be able to exchange accurate information
• Frequent standing, walking, and occasional bending, kneeling, and reaching
• Occasionally moves or transports items weighing up to 40 lbs. as necessary
• Requires use of visual and auditory senses for environmental awareness and safe work execution

• Primarily field-based with frequent use of company vehicle for customer visits
• Frequently works outdoors with exposure to varying weather conditions, noise, dust, and automotive shop environments 
• Frequently works at a fast pace with unscheduled interruptions