Overview:
This position manages, configures, and maintains Partnership’s HR systems, such as the learning
management system (LMS), performance management system, health and wellness system,
external content providers, and the employee engagement system. This individual will ensure
that all managed systems will meet all regulatory compliance needs and verify data accuracy and
integrity.
Responsibilities:
- Maintains the Learning, Performance, Health & Wellness, and Employee Engagement
systems to meet all regulatory compliance needs and ensure data accuracy and integrity,
with duties including but not limited to:
- Evaluates and makes recommendations to business requirements related to using
and configuring systems. - Maintains user accounts and data accuracy.
- Sets and maintains security roles and access levels, monitor accounts, and
maintain system parameters. Assist IT in ensuring SSO access has been set up
properly in Okta for access to the LMS and Performance systems. - Provides system maintenance which includes upgrades and updates,
configuration, troubleshooting, debugging, and user access testing. - Analyzes, identifies, and communicates system and business requirements to
respective vendors. - Investigates and resolves any data or system inconsistencies or discrepancies.
- Accurately tracks new, deleted, and revised items in the systems including
assessments, workflows and forms. - Processes course updates, workflows and monitors user access for monthly usage
reporting. - Provides training and technical support to users, supervisors, administrators, and
others who interact with the systems, including development of system training
materials. - Generates, analyzes, and distributes monthly, quarterly, and annual data reports to
the Human Resources team, Partnership departments, and other Partnership staff. - Works with appropriate staff to ensure proper setup and system support for
complex activities within the all systems. - Participates in the development and administration of all associated HR systems,
records, reports, and associated templates to ensure staff documentation is
complete. - Maintains the LMS functions which include monitoring course content, course
approvals, and evaluation processes ensuring processes are completed within
given timeframes. - Publishes, and archives online/instructor-led courses; assigns training curricula;
and adds/deletes resources. - Maintains data integrity rules and processes for the LMS, such as course
descriptions, course or class changes, and instructors. - Develops tracking mechanisms and schema to identify employee training
requirements and qualification status. - Creates and updates training requirements in the LMS.
- Maintains all LMS instructor course materials and provides support related to
document control system requirements. - Provides ongoing technical support to the systems.
- Performs multiple high level administrative functions in support of the organization-wide
training program, with duties including but not limited to:
- Creates, executes, and maintains project-specific training plans to ensure accurate
tracking of status, changing needs, and requirements. - Oversees, coordinates, monitors, and evaluates day-to-day progress towards
training objectives and timely project completion. - Ensures training stakeholders are informed of the status of their training projects,
including implementation, updates and changes, and assisting with training course
management. - Identifies and solves problems that would otherwise delay training project
completion. - Conducts general research, creates/updates Excel spreadsheets, builds and
maintains databases, pivot tables, and prepares written reports as assigned. - Establishes and maintains appropriate systems for measuring necessary aspects of
staff training and development. - Identifies and communicates opportunities for process and quality improvements,
as well as provides feedback on real-world usage, defects, and suggested
enhancements. - Seeks opportunities to increase internal/external customer satisfaction.
Secondary Duties and Responsibilities
- Performs other related duties or special projects as assigned.
Qualifications:
Education and Experience | Bachelor’s degree in Computer Science, Computer Engineering;
minimum of four (4) year of experience performing systems
configuration, database management; or equivalent combination of
education and experience which would provide required knowledge,
skills, and abilities. Familiarity with online learning management
systems and eLearning, course authoring software is required.
Experience with staff training program or learning management
administration, process improvement, project management, working in
a non-profit setting, and/or healthcare industry is required. |
Special Skills, Licenses andCertifications | Thorough knowledge of and proficiency in the use of Windows based
PC system, a range of software packages, including MS Office and
Adobe Acrobat is required. Expert in MS Excel. Knowledge of online
learning and web-based applications; principles and practices of staff
training; proficiency in research, analysis, and reporting methods;
familiar with standard office business practices and operating general
office equipment. Valid California driver’s license and proof of current
automobile insurance compliant with Partnership policy are required to
operate a vehicle and travel for company business. |
Performance Based Competencies | Ability to provide problem solving and decision making skills required
for responding to LMS user issues; strong ability to provide
clarification and feedback; strong attention to detail and data accuracy;
ability to communicate effectively and professionally, both orally and
in writing to all levels of staff and outside vendors; strong organization
and interpersonal skills; ability to work effectively under pressure,
prioritize multiple tasks and deadlines; ability to manage multiple
projects that are complex in nature and broad in scope; ability to ensure
high administrative and service quality; ability to define issues,
interpret data, and define options; ability to produce and maintain
accurate records and systems; ability to work with minimal
supervision; and ability to maintain confidentiality of sensitive
information. |
Work Environment And Physical Demands | More than 50% of work time is spent in front of a computer monitor.
Ability to use a computer keyboard. When required, ability to move,
carry, or lift objects of varying size, weighing up to 10 lbs. |
All HealthPlan employees are expected to:
- Provide the highest possible level of service to clients;
- Promote teamwork and cooperative effort among employees;
- Maintain safe practices; and
- Abide by the HealthPlan’s policies and procedures, as they may from time to time be updated.
HIRING RANGE:
$96,970.04 - $121,212.56
IMPORTANT DISCLAIMER NOTICE
The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.