General Description: Under the direction and guidance of the Pharmacist In Charge, the Pharmacy Technician supports the safe, accurate, efficient, and patient-centered operation of HRCHC's pharmacy. The Pharmacy Technician assists with prescription processing, medication preparation, third-party billing, inventory management, 340B activities, point-of-sale transactions, and patient service.
Supervisory Responsibility: This position does not have direct reports.
Essential Functions
Pharmacy Operations
- Receive and process new and refill prescriptions and accurately enter patient, prescriber, medication, and insurance information.
- Prepare, count, package, and label medications for pharmacist verification.
- Maintain an organized prescription workflow and support timely dispensing.
- Process prescription pickups, payments, and point-of-sale transactions.
- Refer medication counseling, clinical questions, discrepancies, and potential medication errors to the pharmacist.
- Maintain accurate pharmacy records and a clean, organized, secure, and inspection-ready work area.
Insurance and Patient Assistance
- Process prescription claims through Medicaid, Medicare Part D, commercial insurance, and other third-party payers.
- Troubleshoot routine claim rejections, including coverage, refill, demographic, coordination-of-benefits, and prior authorization issues.
- Assist patients with approved prescription savings or assistance programs.
- Escalate unresolved billing, coverage, or clinical issues to the pharmacist.
Inventory and 340B
- Receive, verify, store, rotate, and maintain medication and pharmacy supply inventory.
- Monitor stock levels, expiration dates, shortages, recalls, and storage requirements.
- Assist with inventory counts, reconciliation, medication returns, credits, and reverse distribution.
Patient Service
- Provide prompt, courteous, and professional service to patients.
- Assist with prescription pickup, refill requests, payments, and non-clinical pharmacy questions.
- Verify appropriate patient information before releasing prescriptions.
- Protect patient privacy and confidentiality.
Compliance and Team Responsibilities
- Perform duties within the legally permitted scope of practice for a Pharmacy Technician and maintain required registration/certification.
- Comply with applicable pharmacy laws, HIPAA, controlled-substance requirements, 340B procedures, and HRCHC policies.
- Immediately report medication errors, patient safety concerns, privacy breaches, or suspected compliance violations.
- Complete required pharmacy, compliance, HIPAA, safety, and 340B training.
Knowledge, Skills and Abilities:
- Strong attention to detail and commitment to medication accuracy and patient safety.
- Accuracy, accountability, professionalism, confidentiality, and the ability to manage multiple priorities in a fast-paced environment while supporting HRCHC's mission of improving access to affordable healthcare and medications.
- Ability to work efficiently and accurately in a fast-paced pharmacy environment.
- Strong organizational, prioritization, and time-management skills.
- Knowledge of pharmacy terminology, prescription processing, and insurance billing.
- Strong customer service and communication skills.
Education and Experience:
- High school diploma or GED required.
- Must meet all current Commonwealth of Virginia requirements to work as a Pharmacy Technician and maintain required credentials throughout employment.
- National Pharmacy Technician Certification (CPhT) preferred.
- Community pharmacy experience preferred.
- Experience with third-party prescription billing, 340B operations, or an FQHC/community health center preferred.
Physical Requirements:
- Ability to stand and walk for extended periods and perform routine pharmacy duties.
- Ability to sit, bend, stoop, reach, and occasionally lift or move supplies, medications, and equipment.
- Ability to lift and carry items weighing up to approximately 25-30 pounds, as needed.
- Ability to perform in fast-paced pharmacy environment with frequent patient interaction, interruptions, and competing priorities and must maintain accuracy, confidentiality, professionalism, and patient safety.