Job responsibilities:
" Displays basic knowledge of CHOP's HR Technology applications (may vary based on assignments)
" Demonstrates the ability to diagnose, document and resolve common HR application issues from a functional, administrative and operational perspective
" Assists employee and management end users as needed ( "Help Desk function)
" Exhibits a consistently high level of customer service, collaboration and consensus building skills while working with internal clients and/or stakeholders
" Performs systems administration, data management, table maintenance, integration monitoring, data uploads, and configuration functions for HR Technology applications
" Assists in trouble shooting data issues encountered by internal and external third-party applications
" Assists in performing Business Requirements Analysis and composes clear, comprehensive Functional Specifications that are usable by our IS counterparts to enable new capabilities
" Executes User Acceptance Testing to ensure quality implementations
" Develops clear user documentation including Job Aides, Operational Guides, Online Content, etc.
" Develops HR Reports using Report Writing Tools once provided clear specifications
" Production support of CHOP's HR Technology deployment including Lawson Core HR, Workforce Reporting / Analytics and Integrations to other applications
" Analysis, design, configuration, qualification, documentation and roll-out of expanded HR Technology capabilities to meet enterprise requirements
" Displays basic knowledge of CHOP's HR Technology applications (may vary based on assignments)
" Demonstrates the ability to diagnose, document and resolve common HR application issues from a functional, administrative and operational perspective
" Assists employee and management end users as needed ( "Help Desk function)
" Exhibits a consistently high level of customer service, collaboration and consensus building skills while working with internal clients and/or stakeholders
" Performs systems administration, data management, table maintenance, integration monitoring, data uploads, and configuration functions for HR Technology applications
" Assists in trouble shooting data issues encountered by internal and external third party applications
" Assists in performing Business Requirements Analysis and composes clear, comprehensive Functional Specifications that are usable by our IS counterparts to enable new capabilities
" Executes User Acceptance Testing to ensure quality implementations
" Develops clear user documentation including Job Aides, Operational Guides, Online Content, etc.
" Develops HR Reports using Report Writing Tools (Business Objects) once provided specifications
Skills
" Proactive problem solving skills
" Business and system analysis skills
" Technology aptitude and learning ability
" Strong oral and written communication skills
" Proficiency using MS Office applications including MS Access and MS Excel
" Database, report-writing and data analysis experience
" Customer service orientation
" Collaboration and consensus building skills
" High level of accountability and ability to work independently
" Flexibility and adaptability
" Proactive problem solving skills
" Business and system analysis skills
" Technology aptitude and learning ability
" Strong oral and written communication skills
" Proficiency using MS Office applications including MS Access and MS Excel
" Database, report-writing and data analysis experience
" Customer service orientation
" Collaboration and consensus building skills
" High level of accountability and ability to work independently
" Flexibility and adaptability
" Bachelor's Degree preferred
" 2 to 4 years of experience working in an Human Resources or Information Technology environment
" High School Diploma / GED Required
" Bachelor's Degree Preferred
" 2 to 4 years of experience working in a Human Resources or Information Technology environment