HR Support Specialist (Benefits)

The specialist researches and resolves routine questions, coordinates with internal teams and external vendors, and applies established policies, benefit plan documents, and departmental guidelines to provide accurate information and determine when an issue requires escalation. Employment Screening Requirements: As part of Sarasota Memorial Health Care System’s commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse.

Job Summary:

This position is responsible for providing a variety of technical and administrative support for the human resource department. Acts as an HR liaison to employees, management, and various external vendors with primary focus on employee benefits administration. Troubleshoots and resolves various benefits and human resource issues using current policies, plan documents, and departmental guidelines.

 

The HR Support Specialist (Benefits) serves as a primary point of contact for employees and leaders, providing responsive customer service and Tier 1 support for benefits and general human resources inquiries. This position uses PeopleSoft Benefits Administration to process benefit events and transactions, maintain accurate employee information, and support benefits eligibility and enrollment. The specialist researches and resolves routine questions, coordinates with internal teams and external vendors, and applies established policies, benefit plan documents, and departmental guidelines to provide accurate information and determine when an issue requires escalation. 

Required Qualifications:

- Require an Associate Degree in business, human resources management, economics, social sciences, health administration or related field. Additional relevant work experience can substitute on a year-for-year basis in lieu of the degree.
- Require a minimum of one (1) year related experience; preferably in Human Resources or related administrative support environment.
- Require experience with HR systems (PeopleSoft), as well as, strong experience in all Microsoft Office applications.

Preferred Qualifications:

- Prefer ability to communicate effectively with all levels of staff, possess strong customer service, conflict resolution, and service recovery skills.
- Prefer excellent organizational skills and ability to prioritize time to meet deadlines.
- Prefer ability to respond in a professional manner during stressful situations to include the ability to remain calm, responding with tact and diplomacy.

Employment Screening Requirements: As part of Sarasota Memorial Health Care System’s commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse. https://info.flclearinghouse.com/