HR Services Administrator

Kforce has a client in Newport Beach, CA that is seeking an HR Services Administrator.

Duties:

• Act as the first point of contact by responding to employee HR-related inquiries through Workday Help, ensuring alignment with established service level agreements (SLAs)
• Provide accurate and timely support across a range of HR topics, including benefits, time off, payroll, compensation, Workday navigation, and basic troubleshooting
• Track, document, and manage all cases within Workday Help, ensuring completeness and timely resolution
• Escalate Tier 2 inquiries to the appropriate HR teams with clear documentation and smooth handoffs to maintain continuity of service
• Analyze case data to identify recurring issues and recommend process enhancements that improve efficiency and the overall employee experience
• Serve as the initial point of contact for HR-related inquiries received via voicemail (Benefits, AskHR, and Employment Verification), digital mail, and physical mail
• Complete assigned Workday inbox tasks such as Create Position, Legal Name Change Approvals, Memorial Contributions, and other routine actions
• Contribute to the creation and maintenance of employee-facing content and Help Articles, using case trends to promote self-service and improve the employee experience
• Establish strong working relationships with HRIS, HR Business Partners, Benefits, Payroll, Compensation, and other HR teams through timely and accurate task execution
• Use established reports to audit data entries and business processes in Workday, identifying and correcting discrepancies to maintain data integrity
• Assist with audit preparation and reporting tasks to ensure data accuracy and compliance with internal controls and regulatory requirements
• Support compliance activities such as I-9 reverifications and labor law poster distribution
• Respond to employment verification requests from vendors, employees, and unemployment agencies in a timely and accurate manner