HR Service Delivery Specialist

Kforce Inc.

San Francisco, CA
1 day ago

$50–$55

Highlights

Duties/Day to Day Overview: Case Triage & Resolution: Assessing, categorizing, and routing all incoming cases; owning the resolution of complex issues; and handling all internal escalations to ensure timely service within established SLAs. Case Handling & Lifecycle Support: Triage, manage, and resolve complex Tier 2 employee cases/tickets, including handling escalated issues that span the full employee lifecycle.

Numbers & Facts

Location	San Francisco, CA
Industry	Financial Services
Salary	$50–$55
Company Size	1,000 to 1,499 employees
Year Founded	1962
Website	http://www.kforce.com/

Description

Kforce has a client in San Francisco, CA that is seeking a HR Service Delivery Specialist to provide essential Tier 2 case management support and drive core operational efficiency in a fast-paced HR environment. Candidates must be highly responsive, operate independently, and possess strong communication skills. The core focus of this role is the end-to-end handling and resolution of complex, escalated HR cases/tickets across the entire employee lifecycle (e.g., onboarding, employee changes, termination, etc.). Duties/Day to Day Overview:

Case Triage & Resolution: Assessing, categorizing, and routing all incoming cases; owning the resolution of complex issues; and handling all internal escalations to ensure timely service within established SLAs
Operational Administration: Generating employee data reports, maintaining various trackers, and leveraging data to measure service effectiveness
Case Handling & Lifecycle Support: Triage, manage, and resolve complex Tier 2 employee cases/tickets, including handling escalated issues that span the full employee lifecycle
Data & Reporting: Generate employee data reports and maintain operational trackers to support decision-making and measure service effectiveness
Process Improvement: Analyze and optimize HR service delivery processes, supporting SOP updates as instructed by the team to help drive continuous improvement

Requirements:

2-5 years of experience in a similar role: HR Shared Services, HR Operations, HR Analyst
Experience with Offboarding, Separation Agreement Support, and end of cycle experience is hard requirement
Background: Tech, SAAS, Enterprise company preferred
Deep experience processing US and Global I9's and right to work
Understands pre-hire and onboarding phase
Working with recruiting and understanding handoff period
More experience at the beginning of the lifecycle vs full cycle generalist
Talent Mobility immigration experience
Ability to document and develop SOP's to create SLA's
Strong operational background in an HR Shared Services or customer-facing HR Operations environment, with knowledge spanning the entire employee lifecycle
Proven ability to operate independently in a fast-paced setting
Exceptional communication and responsiveness skills
Proven ability in case/ticket triaging, handling, management, and escalation resolution
Demonstrated experience with data analysis, reporting, and maintaining trackers
Strong commitment to adhering to SLAs and driving process improvement
Excellent attention to detail
Experience in Salesforce and Workday

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.

About Company

Kforce is a solutions firm specializing in technology, finance and accounting, and professional staffing services. Our KNOWLEDGEforce® empowers top companies to achieve their digital transformation goals. We curate teams of technical experts who deliver solutions custom-tailored to each client’s needs. These scalable, flexible outcomes are shaped by deep market knowledge, thought leadership and our multi-industry expertise.

Our integrated approach is rooted in 60 years of proven success deploying highly skilled professionals on a temporary and direct-hire basis. Each year, approximately 18,000 talented experts work with the Fortune 500 and other leading companies. Together, we deliver Great Results Through Strategic Partnership and Knowledge Sharing®.