HR Service Delivery (HRSD) Integration

Experience integrating Workday, ServiceNow, Microsoft 365, Active Directory, or similar enterprise platforms. Design integrations between HR platforms such as Workday, ServiceNow, Microsoft 365, and other enterprise applications.

Job Title: Role: : HR Service Delivery (HRSD) Integration

Location: Malvern, PA
Contract : 6+ Months

Job Description :

Key Responsibilities

Configure and enhance ServiceNow HRSD solutions, employee service centers, and knowledge portals.
Design integrations between HR platforms such as Workday, ServiceNow, Microsoft 365, and other enterprise applications.
Analyze employee journeys and identify opportunities to improve automation and self-service.
Build workflows supporting onboarding, offboarding, benefits, payroll, learning, and HR case management.
Partner with HR, IT, Security, and Employee Experience teams to improve service delivery.
Support conversational interfaces, virtual agents, knowledge management, and employee productivity solutions.
Create requirements, process flows, integration specifications, and user stories.

Required Qualifications

3-5 years of experience in:
o ServiceNow HRSD
o Employee Experience platforms
o HR technology implementations
o HR process automation
o Employee self-service solutions
Experience integrating Workday, ServiceNow, Microsoft 365, Active Directory, or similar enterprise platforms.
Strong understanding of REST APIs, JSON, authentication, and enterprise integrations.
Experience with workflow automation and case management.
Knowledge of HR operations, employee lifecycle processes, and service delivery practices.

Preferred Qualifications

ServiceNow HRSD certification.
Workday integration experience.
Experience with Virtual Agent or conversational technologies.
Knowledge of Microsoft Copilot, Power Platform, AI assistants, or chatbots.
Experience supporting large enterprise employee populations.
Exposure to knowledge management and enterprise search platforms.