HR Service Center Representative - Hilo

We recognize our competitive advantage -- our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company.

Our employees are committed to the companys foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package.

Applications will be screened based on the information provided; in order to assist us in determining qualifications, please upload a current resume and take some time to update your employment information, certifications, etc. The information will flow over to your profile.

Posting End Date: This position will remain open until filled. Early applications are highly encouraged.

BRIEF POSTING DESCRIPTION:

The P FH HR SERVICE CENTER Department of the P VP HUMAN RESOURCES Division at Hawaiian Electric Company has 1 Management vacancy available. (Role: Professional)

JOB FUNCTION:

Provides quality and timely Tier 1 Human Resources customer service and operational support for work assigned to the HR Service Center, serving as the centralized intake point for employee, retiree, and external inquiries regarding HR policies, programs, and systems. Executes standardized HR transactions, maintains HRIS data integrity and personnel records, supports recruiting and onboarding administration, and ensures compliance with SOX protocols, Company policies, and applicable legal requirements, resolving employee inquiries and cases through interpretation of HR policies and programs, exercising independent judgment within defined guidelines; escalates only matters that materially deviate from established parameters or present significant organizational risk.

ESSENTIAL FUNCTIONS:

• Advises and responds timely, accurately, and consistently to HR Service Center inquiries through phone, email, and other access channels regarding HR policies, processes, procedures, and issues while maintaining high levels of customer service and confidentiality; manages the HR case management tool to capture, track, research, follow up, and escalate inquiries as needed. Serves as the Tier 1 intake and execution point for Human Resources work assigned to the HR Service Center, evaluates, analyzes, and resolves employee inquiries by interpreting HR policies, procedures, and program guidelines; determines appropriate course of action for both routine and moderately complex situations, including those requiring judgment where explicit guidance may not exist.
• Maintains Human Capital Management data and data integrity in SuccessFactors Employee Central and SAP system by creating, reviewing, approving, and auditing system transactions and records related to personnel changes, compensation, employee relations, leave of absence, reporting, new hires, transfers, promotions, terminations, retirements, pay changes, and other employment actions; maintains personnel files and supports audits and compliance reporting. These activities support HR programs assigned to the Service Center for execution and are performed in compliance with Company policies, collective bargaining agreements, SOX controls, and applicable legal and regulatory requirements. Independently reviews, analyzes, and determines appropriate personnel actions and system transactions, including identifying and resolves inquiries through interpretation of HR policies and programs within established guidelines; escalates only those matters that exceed defined authority limits or present significant risk.
• Manages job postings, applicant tracking data, pre‑employment test administration, pre‑employment screenings, hiring clearance notifications, onboarding communications, new hire documents, I‑9 completion, and E‑Verify processing in a timely manner. Performs these activities as operational intake and administrative execution functions, coordinating with Client Services and other HR functional teams when work or decisions require functional ownership beyond Service Center scope.
• Identifies continuous improvement opportunities to ensure HR policies, processes, and controls are designed, documented, and operating efficiently and effectively; evaluates improvement options, supports HR projects such as system testing, system updates, reorganizations, and ongoing process improvement. Improvement efforts focus on Service Center operations, intake efficiency, execution quality, and escalation effectiveness.
• Provides general support to the division, department, and company including dissemination of announcements and information, legal bulletin board maintenance, other assigned duties.
• Participates in Company emergency response activities as assigned, including any activities required to prepare for such emergency response.

BASIC QUALIFICATIONS:

Knowledge Requirements

• Bachelor's degree in Human Resources strongly desired, or equivalent work experience.
• Working knowledge of HR principles, employment laws, and regulations.
• Technical aptitude and proficiency in Microsoft Office Suite.
• Strong knowledge of general office procedures and practices.
• Good working knowledge and proficiency in HR Management Systems.
• Basic knowledge of collective bargaining agreement principles.

Skills Requirements

• Ability to work effectively in high-pressure situations requiring sound decision making and involving confidential and/or sensitive matters.
• Excellent verbal and written communication and interpersonal skills.
• Strong organizational skills with ability to manage multiple responsibilities and maintain attention to detail.
• Ability to work collaboratively and foster a cooperative work environment.
• Ability to conduct presentations for various employee groups.

Experience Requirements

• 3 years of experience working in direct customer service, call center, or administrative positions, preferably in Human Resources; relevant internship experience will be considered.
• 1 year of experience in Human Resources.
• HRIS experience preferred.

Role: Professional

Number of Vacancies: 1

Location: Hilo - Hawaii

Hiring Range: The hiring range for the HR Service Center Representative - Hilo [Req ID 10492] position is $60,000.00 to $75,000.00. The person selected will be placed according to his/her skills and qualifications.

About Hawaiian Electric Companies

Hawaiian Electric Companies provide electricity and services to 95 percent of the states 1.4 million residents. The company is also one of the states leading employers and a major contributor and supporter of community and educational programs.

The demand for power that has fueled the growth of the Hawaiian Islands has been met by Hawaiian Electric Companies for well over a century. And as the next millennium unfolds, the company is committed to providing quality service and seeking clean local energy sources to power generations of Hawaii families and businesses to come. Visit us at http://hawaiianelectric.com.

Interested individuals should apply online. The application must clearly indicate the demonstrated experience/knowledge/skills/abilities the candidate possesses which specifically qualifies him/her for the position.

Applicant Certification

By submitting an application for the position, candidates:

1. Authorize the Hawaiian Electric Companies to confirm all statements contained in the application and/or any materials submitted and made a part of the application as they relate to the position and to the extent permitted by law;

2. Authorize and consent to, without reservation, the Hawaiian Electric Companies sharing any and all information regarding previous or present employment, educational training or personal information from their records and from any other source with the hiring department or subsidiary company;

3. Release, discharge, and hold harmless, Hawaiian Electric Companies, from any and all liability for any damage which may be claimed as a result of furnishing such information to the hiring department or subsidiary company;

4. Authorizes release and transfer of all personnel records to be maintained by the hiring company in the event of an inter-company transfer; and

5. Authorize, direct, and consent to Hawaiian Electric Companies and/or its authorized agents to conduct investigations into candidates background. These investigations may include, but are not limited to searches for information about applicants; record of criminal convictions to the extent permitted by law, education records, professional certifications, personal character references, and employment history.

EEO Statement Hawaiian Electric Companies is an equal opportunity employer, including disability and protected veteran status. Hawaiian Electric Companies complies with all applicable laws, including Title I of the Americans with Disabilities Act. Any request for reasonable accommodation needed during the application process should be communicated by the candidate to the HR Service Center at (808) 543-4848.

Affiliate Disclaimer

The relationship between Hawaiian Electric and unregulated, energy-related affiliate companies is governed by the Affiliate Transaction Requirements (ATRs) established by the Hawaii Public Utilities Commission (PUC). The ATRs were established with the PUCs Decision and Order No. 35962 issued on December 19, 2018, and subsequently modified by Order No. 36112, issued on January 24, 2019, in Docket No. 2018-0065. With Decision and Order No. 42409, issued on March 23, 2026, in Docket No. 2025-0391, the PUC indefinitely suspended certain sections of the ATRs.

The ATRs address many issues related to Hawaiian Electrics interactions and transactions with Affiliates and Affiliate-Related Entities. If youd like more information about these rules/regulations, you can email ATR@hawaiianelectric.com.