Highlights
Responsible for the staff/faculty on-boarding and off-boarding processes, to include issuance of BU IDs, I-9 processing, establishment of usernames and Kerberos passwords, and new employee orientation. The HR Service Center Assistant is focused on providing timely, accurate and responsive services to faculty and staff.
Numbers & Facts
| Location | Boston, MA |
| Job Type | Full-time |
| Industry | Education |
| Salary | $20.10–$25.24 |
| Company Size | 1 to 9 employees |
| Website | http://www.bu.edu/ |
Description
The HR Service Center Assistant is focused on providing timely, accurate and responsive services to faculty and staff. Utilizes case and knowledge management systems to ensure integrity of data and optimal customer service.
- Responsible for visitors to HR, including drop-ins and scheduled visits. Responsible for visitors to HR, including drop-ins and scheduled visits.
- Provides timely, accurate, and responsive services to faculty and staff. Utilizes case and knowledge management systems to ensure integrity of data and optimal customer service.
- Adheres to Service Level Agreements. Resolves cases with a high level of customer-focus.
- Coordinates the resolution of cases that require escalation or involvement from other administrative professionals.
- Responsible for the staff/faculty on-boarding and off-boarding processes, to include issuance of BU IDs, I-9 processing, establishment of usernames and Kerberos passwords, and new employee orientation.
- Responsible for the maintenance of HR records and compliance with HR recordkeeping regulations and best practice.
- Manages other duties and tasks as assigned.
- Travel between the Charles River and Medical Center campuses may be required.
Required Skills
- High School Diploma with some college preferred.
- One year of experience preferably in a Human Resources environment.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor
Required Experience
About Company
Boston University is one of the leading private research and teaching institutions in the world today, with two primary campuses in the heart of Boston and programs around the world. As a Boston University employee you will be part of a dynamic community where every individual is valued. You'll reap the rewards of being on a college campus, such as direct access to the heart of the education and research community and a myriad of opportunities to help create a positive impact on our students' educational experiences. Education thrives in Boston, and working here – at one of the largest employers in the city – will give you the opportunity to contribute to our mission and work with some of the most experienced educators and staff in the nation.
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