HR REPRESENTATIVE - EMPLOYEE SERVICES - 40 HOURS WEEKLY - DAY SHIFT
Henry Ford Corporate Building, 1 Ford Place, Detroit, MI 48202
Full-Time Benefit Eligible
This position will work Monday through Friday during regular business hours in-person in Detroit, Michigan.
General Summary:
- Under general supervision, provides quality initial support services to all HFHS employees with a high degree of customer satisfaction, expertise, and timeliness.
- This includes evaluating and analyzing the employee request/concern, quickly interpreting the situation, determining the appropriate resolution and/or escalation, and communicating the resolution and escalation to the customer.
- Assists HFHS employees and managers with basic to moderately complex questions related to Human Resources (HR), Payroll, Benefits, Time and Attendance and other HR related issues.
- Maintains accurate documentation within case management system of calls, transactions, and outcomes of issues raised for administrative review and follow up.
- Assists HFHS employees with basic to moderately complex questions related to employee/manager self-service, intranet, or PeopleSoft utilization.
- The position requires attention to detail and strong customer service experience.
EDUCATION/EXPERIENCE REQUIRED:
- Associate's Degree or two (2) years' completion of college, or equivalent two (2) years' HR experience, or two (2) years' customer service in lieu of degree.
- Two (2) years of customer service.
- One (1) year of HR Experience, preferred.
Additional Information
- Organization: Corporate Services
- Department: Employee Services
- Shift: Day Job
- Union Code: Not Applicable