HR Operations Specialist US Onboarding & Compliance (Hybrid- West Palm Beach, FL)
We are looking for an HR Operations Specialist for a large, global B2B high-tech company. In this role, you will serve as a subject matter expert and escalation point for complex HR Operations matters, with primary responsibility for US, Canada, and LATAM onboarding and compliance processes.
This is a 12-month contract (Extension possible), 40 hours per week, hybrid role, 3 days onsite at the client's office in West Palm Beach, FL.
This is a W2 employee of Stage 4 Solutions. Health benefits and 401K are offered.
Responsibilities:
HR Operations & Case Management
- Manage and resolve Tier 2 and Tier 3 complex HR Operations cases, primarily related to US Onboarding and employee lifecycle processes.
- Act as a subject matter expert for complex onboarding scenarios, ensuring timely, accurate, and compliant resolution.
- Analyze case trends, identify root causes, and recommend process or system improvements that reduce recurring issues and improve the onboarding experience.
- Ensure appropriate escalation and coordination with Legal, Compliance, HR COEs, and external vendors when required.
US I-9 & Compliance
- Serve as a key subject matter expert and owner for US I-9 processes and compliance.
- Demonstrate strong knowledge of I-9 requirements, documentation standards, exceptions, corrections, reverification, and other US employment eligibility complexities.
- Lead and manage US I-9 compliance activities, ensuring processes are executed accurately and in accordance with applicable requirements.
- Partner closely with Legal, Compliance, HR teams, and external vendors on I-9-related matters and compliance requirements.
- Identify potential compliance risks and proactively recommend corrective actions and process improvements.
- Support audits, compliance reviews, documentation requirements, and remediation activities as needed.
- Stay current on changes impacting US onboarding and employment eligibility processes and translate requirements into operational processes.
HR Systems & Technology
- Demonstrate strong working knowledge of ServiceNow HR Service Delivery (HRSD) and utilize the platform to manage, investigate, document, and resolve complex HR cases.
- Experience with HireRight, Workday, and Avature ATS is a strong plus.
Global Mobility & Employee Lifecycle
- Provide operational support and subject matter expertise across Global Mobility and employee onboarding processes.
Analytics, Reporting & Process Improvement
- Develop and maintain operational reports, dashboards, metrics, and analytics that monitor HR Operations performance, compliance status, onboarding quality, and case-management effectiveness.
Project & Stakeholder Management
- Independently manage targeted projects and process improvement initiatives from planning through execution and completion.
Requirements:
- 3+ years of relevant HR Operations experience, preferably within a global organization.
- Strong hands-on experience with HR onboarding processes, particularly US onboarding, and demonstrated expertise in US I-9 processes, complexities, exceptions, corrections, reverification, and compliance.
- Experience handling Tier 2/Tier 3 HR cases or equivalent complex HR operations escalations. Strong working knowledge of ServiceNow HRSD.
- Good understanding of Global Mobility processes.
- Experience partnering with Legal, Compliance, HR COEs, HR Technology, and other cross-functional teams. Experience working with external HR vendors/service providers.
- Strong proficiency in Microsoft Excel, PowerPoint, and data analytics/reporting.
- Ability to create and interpret dashboards, reports, and operational metrics.
- Strong project management skills with the ability to independently manage small-to-medium process improvement initiatives.
- Avature ATS experience is highly desirable.
Please submit your resume to our network at http://www.stage4solutions.com/careers/ (apply to the HR Operations Specialist US Onboarding & Compliance (Hybrid- West Palm Beach, FL) role).
Please feel free to forward this job post to others you think may be interested.
Stage 4 Solutions is an equal-opportunity employer. We celebrate diversity and are committed to providing employees with an inclusive environment that is free of discrimination and harassment. All employment decisions are based on the job requirements and candidates' qualifications, without regard to race, color, religion/belief, national origin, gender identity, age, disability, marital status, genetic information, or other applicable legally protected characteristics.
Compensation: $28/hr - $33.73/hr.
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