Position Summary
The HR Operations Generalist owns the administration of employee benefits, leave of absence programs, HR systems, employee inquiries, and supports payroll operations. This role serves as a primary point of contact for employees seeking assistance with benefits, leave, and HR-related processes while ensuring accurate data management and timely follow-up across multiple HR programs. The ideal candidate is highly organized, customer-service oriented, detail-focused, and comfortable managing multiple priorities in a fast-paced environment.
Essential Duties and Responsibilities
Benefits Administration
- Interpret benefit plan provisions and company policy to resolve complex employee benefit issues and determine appropriate resolution or escalation.
- Assist employees with benefit enrollment, qualifying life event (QLE) changes, and benefits-related documentation.
- Maintain accurate employee benefit records within HRIS systems.
- Collaborate with Accounts Payable on management of HR vendor invoices
- Support annual Open Enrollment activities, including system setup, testing, employee communications, and issue resolution.
Leave of Absence Administration
- Coordinate and track leave of absence requests, including FMLA, ADA, personal leaves, and other company leave programs.
- Evaluate leave requests for policy eligibility, determine appropriate leave designation, coordinate interactive accommodation discussions, and recommend appropriate courses of action to HR leadership.
HR Operations & Employee Support
- Analyze employee inquiries, interpret company policies, determine appropriate resolutions, and advise employees and managers regarding HR procedures.
- Manage and update employee records within Paycom and other HR systems.
- Maintain HR resource materials, including HR SharePoint site.
- Assist with document management, mail sorting, scanning, and record retention processes.
Payroll & Compliance Support
- Serve as backup support for payroll processing activities.
- Assist with payroll audits, data verification, and employee payroll inquiries.
- Administer wage garnishments and related documentation.
HR Programs & Compliance
- Serve as the subject matter expert for assigned HR operational programs.
- Interpret HR policies and recommend appropriate application based on individual circumstances.
- Identify compliance risks and recommend corrective actions.
- Develop and improve HR procedures and documentation. .
- Conduct audits of HR, payroll, benefits, and leave processes and recommend corrective actions.
- Recommend HRIS enhancements and workflow automation opportunities.
Qualifications Required
- High school diploma or equivalent.
- 4-6 years of experience in HR operations, benefits administration, absence management, payroll or related disciplines.
- Experience working with HRIS systems; Paycom experience preferred.
- Knowledge of employee benefits, leave administration, and HR processes.
- Strong organizational skills with exceptional attention to detail.
- Ability to manage confidential information with discretion.
- Strong customer service and communication skills.
- Proficiency with Microsoft Office Suite, including Excel.
Preferred
- Experience supporting FMLA, ADA accommodations, and leave administration.
- Payroll processing experience.
- Experience supporting Open Enrollment administration.
- Knowledge of garnishment processing.
- HR certification (PHR, SHRM-CP, FPC, or CPP) preferred.
Key Competencies
- Customer Focus
- Attention to Detail
- Organization and Prioritization
- Problem Solving
- Communication
- Collaboration
- Data Accuracy
- Confidentiality