HR/Office Manager

Pro-Serv Food Equipment

  • New Bern, North Carolina
  • 30+ days ago

    Highlights

    The HR / Office Manager is responsible for keeping the people-side of Pro-Serv running smoothly, legally, and professionally. Our experienced staff has the knowledge and skill set to get any commercial kitchen job done quickly and efficiently.

    Numbers & Facts

    LocationNew Bern, North Carolina
    Websitehttps://www.proservfoodequipment.com/

    Description

    Benefits:
    • 401(k)
    • Company parties
    • Competitive salary
    • Dental insurance
    • Health insurance
    Job Posting: HR / Office Manager

    Company: Pro-Serv Food Equipment
    Location: New Bern NC
    Type: Full-Time
    Reports To: Ownership / Finance

    ROLE PURPOSE

    The HR / Office Manager is responsible for keeping the people-side of Pro-Serv running smoothly, legally, and professionally.

    This role ensures:

    • Legal and labor compliance

    • Accurate employee records

    • Efficient hiring and onboarding

    • Payroll and benefits coordination

    • Safety, certification, and licensing tracking

    • Office administrative support

    This role does not run operations — it supports the people who do.
    Strong organization, follow-through, confidentiality, and documentation are non-negotiable.

    KEY RESPONSIBILITIES

    Human Resources & Compliance

    • Maintain complete and accurate employee personnel files (digital and physical)

    • Ensure compliance with labor laws, OSHA requirements, and company policies

    • Track certifications, licenses, training, and expiration dates

    • Document disciplinary actions, performance notes, and safety incidents

    • Maintain employee handbook acknowledgments and policy updates

    Rule: If it’s not documented, it didn’t happen.

    Hiring & Onboarding

    • Coordinate with Branch Managers on staffing needs

    • Post and manage job openings

    • Screen resumes and conduct phone screens

    • Schedule interviews

    • Coordinate background checks, drug screens, and license verification

    • Prepare offer letters and new hire paperwork

    • Set up first-day onboarding (systems access, uniforms, training schedules)

    Payroll & Benefits Coordination

    • Review and verify timecards

    • Monitor PTO balances and accruals

    • Coordinate payroll data with Finance

    • Handle benefit enrollments, changes, and employee questions

    • Track and assist with workers’ compensation claims

    • Assist with payroll audits and corrections

    Office Administration

    • Manage office supply inventory and ordering

    • Handle vendor paperwork and administrative requests

    • Answer incoming administrative calls and emails

    • Assist with meeting preparation and company events

    • Maintain organized office systems and files

    DAILY TASKS

    Employee & Office

    • Check HR and admin email inbox

    • Respond to PTO and time-off requests

    • Update employee records and files

    • Monitor clock-ins and time discrepancies

    • Check office supplies

    • Answer incoming administrative calls

    Payroll / Benefits

    • Review timecard issues

    • Track workers’ compensation activity (if applicable)

    • Respond to benefit-related questions

    Compliance / Documentation

    • File disciplinary and performance notes

    • Update certification tracker

    • Log safety incidents

    WEEKLY TASKS

    Hiring / Staffing

    • Review open positions

    • Schedule interviews

    • Coordinate background checks and drug screens

    Employee Records

    • Audit personnel files

    • Verify licenses and certifications

    • Update employee contact information

    Payroll / Benefits

    • Verify payroll data with Finance

    • Update PTO balances

    • Process insurance enrollments or changes

    Office Administration

    • Reorder office supplies

    • Process vendor paperwork

    • Prepare for meetings

    MONTHLY TASKS

    Compliance & Legal

    • Review OSHA documentation

    • Update policies and handbook materials

    • Review workers’ compensation activity

    • Verify required labor law postings

    Employee Management

    • Audit certification expirations

    • Update training records

    • Review performance documentation

    Finance Coordination

    • Review benefits invoices

    • Conduct payroll audits

    • Audit PTO accruals

    QUALIFICATIONS

    • 3+ years experience in HR, Office Management, or Administrative Management

    • Strong knowledge of HR compliance and employment documentation

    • Experience with payroll coordination and benefits administration

    • High attention to detail and organization

    • Ability to handle confidential information professionally

    • Strong communication and follow-through

    • Comfortable working in a fast-paced, blue-collar service environment

    WHAT SUCCESS LOOKS LIKE

    • Employee files are always complete and audit-ready

    • Hiring is organized, compliant, and efficient

    • Payroll errors are minimal to none

    • Certifications and licenses never expire unnoticed

    • Office operations run smoothly without bottlenecks

    • Leadership can trust that HR documentation is accurate and up-to-date

    WHY PRO-SERV

    Pro-Serv Food Equipment is a fast-growing, family-owned commercial service company that values:

    • Accountability

    • Structure

    • High standards

    • Taking care of our people

    If you are organized, proactive, and take pride in running a tight ship — this role is for you.
    Compensation: $65,000.00 per year




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