Highlights

Organize scheduling of the ESL and collaborate with the Office Coordinator to ensure coverage of Elmwood, North Forest and Spindrift Reception.• Collaborate with HR Director on recognition events such as Employee Appreciation Day, DSP of the Year Awards, or Supervisor of the Year Awards.• Conduct listening tours as needed and oversee any stay interview processes.• Manages Employee Service Line (ESL)— ensure a high level of customer service is achieved.

Description

Hourly Pay Rate: $29.09

Shift: Monday-Friday 8:00a-4:30pm

Manages Employee Service Line (ESL)— ensure a high level of customer service is achieved. Manage and facilitate employee recognition and engagement initiatives and activities. Works out of 2128 Elmwood Ave location. Oversees North Forest, Elmwood and Spindrift Reception.

ESSENTIAL FUNCTIONS/RESPONSIBILITIES:

• Manage the Employee Service Line, ensure a high level of customer service for all callers.• Organize scheduling of the ESL and collaborate with the Office Coordinator to ensure coverage of Elmwood, North Forest and Spindrift Reception.• Collaborate with HR Director on recognition events such as Employee Appreciation Day, DSP of the Year Awards, or Supervisor of the Year Awards.• Conduct listening tours as needed and oversee any stay interview processes.• Facilitate retirement communication and awards.• Supervise, train, assert positive communication and encourage collaboration of all team members.• Maintain proactive and collaborative lines of communication with the Director of Human Resources.• Compile monthly reports, analyze metrics, and prepare strategic recommendations for improvement.• Comply with all agency policies and procedures.• All other duties as assigned.

MINIMUM QUALIFICATIONS:

• Bachelor’s degree in related area and 2-5 years of relevant experience. • HR experience and certification preferred.• Excellent interpersonal and teamwork skills.

SUPERVISORY RESPONSIBILITIES:

Responsible for the supervision and development of direct reports

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About Company

People Inc. is Western New York's leading non-profit human services agency. Through a variety of services including residential, employment, community outreach, health care and recreation programs, we help seniors, families and people with disabilities live more healthy, independent and productive lives.

Our History

In 1970, a small group of parents and professionals joined together to address the needs of individuals with intellectual disabilities and formed what would grow to become People Inc. The agency expanded its mission to include a wider variety of services to address the needs of people with developmental disabilities and disabling conditions, as well as the general public. Over the years, People Inc. has grown greatly in numbers of populations served, spectrum of services, geographic locations, and number of sites.

Our Vision

People Inc. is working toward a future where all persons whose needs limit their integration into the community can reach their highest level of human potential as responsible members of society. It is hoped that these individuals will, to their potential, be contributing and active members in their communities, enjoying the greatest possible degree of independence and acceptance, in all aspects of their lives.

Our Mission

People Inc. exists so that individuals with disabling conditions or other special needs have the supports they need to participate and succeed in an accepting society.

Our Values

Improving lives, respect, integrity, relentless pursuit of excellence, flexibility and creativity

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Niagara Falls, NY30+ days ago

$23–$23.25 Per Hour
Full-time

Location	Buffalo, New York
Industry	Nonprofit Charitable Organizations
Company Size	2,500 to 4,999 employees
Website	http://www.people-inc.org/careers

HR Manager

People

Highlights

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