HR Manager

Description

Key Responsibilities

• Serve as the primary HR point of contact for all US based employees and managers 
• Coach and guide managers through performance management conversations, disciplinary actions, PIPs, and terminations
• Investigate and resolve employee complaints, workplace conflicts, and conduct issues with fairness, urgency, and appropriate confidentiality 
• Identify patterns in employee relations issues and proactively recommend systemic improvements 
• Build trusted relationships with managers across every function, positioning HR as a partner that makes their job easier, not harder 
• Partner closely with the Recruiting team on high-volume recruiting
• Co-own the onboarding experience for all new hires 
• Run or support new hire orientation sessions, ensuring every employee understands Brivo's culture, policies, and expectations
• Partner with hiring managers to build onboarding plans that reflect the specific demands of high-turnover roles
• Provide proactive coaching to managers on how to give effective feedback, set clear expectations, and address performance gaps before they become formal issues 
• Maintain accurate, up-to-date employee records in the HRIS system
• Ensure compliance with federal, state, and local employment laws applicable to the US workforce — including FLSA, FMLA, ADA, and EEOC requirements 
• Process employment changes — promotions, transfers, salary adjustments, terminations — accurately and within established timelines 
• Identify and communicate the root causes of turnover in high-attrition functions

Qualifications

• 3–6 years of progressive HR experience, with at least 2 years handling employee relations independently — this is not an entry-level role. 
• Demonstrated experience supporting a high-volume, high-turnover employee population — hourly, frontline, environments are highly relevant 
• Hands-on experience with performance management, disciplinary processes, and terminations — you have run these processes, not just observed them 
• Working knowledge of federal employment law — FLSA, FMLA, ADA, EEOC, at-will employment 
• Experience with an HRIS system — Workday, BambooHR, ADP, or equivalent — at a data entry and reporting level 
• High Urgency & Follow-Through: You close loops, hit deadlines, and do not let tasks fall through the cracks. You must be a “DRIVER” and get the job done! 
• Calm Under Pressure: You will get calls about employee no-shows, heated conflict situations, and urgent manager requests — sometimes all in the same hour. You handle it without losing your composure. 
• Coaching Mindset: You make managers better. You do not just solve their people problems for them — you teach them how to handle similar situations themselves next time. 
• Honest Communication: You tell managers and employees what they need to hear, not just what they want to hear — with empathy, clarity, and professionalism. 
• Operational Discipline: You manage your own workload with the same rigor you bring to HR processes. Your files are organized, your documentation is current, and your follow-through is reliable. 

Why Work for Us?

• The Brivo Experience: We thrive on in-person collaboration and a "one-team" atmosphere. We embrace our international presence, leveraging diverse ideas and backgrounds to improve our culture and our products. To keep our global teams connected and inspired, we provide a premium onsite experience featuring communal meals, recurring social events, and fully stocked workspaces—ensuring you have everything you need to stay focused while building the future of security. 
• Total Rewards: We support our people with competitive medical, vision, and dental plans (including company-offset premiums), a 401k with company match, and an unlimited Paid Time Off (PTO) policy that empowers you to take the time you need to maintain a healthy work-life balance.