HR Learning & Development Specialist

Learning & Development Specialist

Location: Tampa, Florida

Organization: Tampa Family Health Centers

Schedule: Full-Time

About Tampa Family Health Centers

At Tampa Family Health Centers, healthcare is more than a service; it is our mission. As a Federally Qualified Health Center, we provide high-quality, compassionate, and accessible healthcare to diverse communities throughout Hillsborough County.

Joining TFHC means becoming part of a collaborative, mission-driven organization where employees are supported in developing their skills and making a meaningful difference in the communities they serve.

Position Summary

Tampa Family Health Centers is seeking a creative, organized Learning & Development Specialist to design, coordinate, deliver, and evaluate employee learning experiences that support onboarding, professional development, and workforce readiness.

Reporting to the Director of Learning & Development, this position creates engaging instructional materials, facilitates approved training, supports learning management system administration, and uses training data to evaluate learning outcomes and recommend improvements.

The Specialist manages assigned work independently within established standards and priorities. New or materially revised curricula, learning materials, and assessments are subject to review and approval by the Director and appropriate subject matter experts. The Director retains responsibility for learning strategy, organizational training priorities, and competency standards.

Essential Responsibilities

• Develop instructor-led, virtual, blended, and self-paced learning materials using adult learning principles and instructional design approaches such as ADDIE.
• Create presentations, facilitator guides, participant workbooks, training manuals, job aids, eLearning modules, training videos, and scenario-based exercises.
• Use Canva, Microsoft PowerPoint, and approved authoring tools to produce accessible, brand-consistent learning resources.
• Translate approved policies, standard operating procedures, and workflows into practical instruction and role-specific learning resources.
• Develop measurable learning objectives, knowledge checks, skills assessments, and competency checklists for review and approval.
• Manage assigned content-development projects from initial requirements through drafting, stakeholder review, revision, and approved delivery.
• Facilitate approved new-hire orientation, role-specific, compliance, refresher, and professional-development training.
• Engage adult learners through demonstrations, discussion, simulations, case studies, practice, and constructive feedback.
• Coordinate and support approved 30-, 60-, and 90-day onboarding milestones and role-specific competency development.
• Administer approved assessments, document results, support assigned remediation, and escalate significant or recurring competency concerns.
• Partner with supervisors and subject matter experts to reinforce learning and consistent operational practices.
• Evaluate training effectiveness using learner feedback, pre- and post-training assessments, competency results, completion rates, and appropriate workplace performance indicators.
• Use Microsoft Excel to maintain training trackers, analyze learning data, and prepare charts, pivot tables, dashboards, and reports for Director review.
• Recommend improvements to instructional materials and training delivery; implement approved changes.
• Maintain assigned learning management system course catalogs, enrollments, assignments, attendance, completion records, and assessment results.
• Coordinate training calendars, invitations, locations, virtual platforms, equipment, materials, and participant follow-up.
• Maintain accurate training documentation to support applicable organizational, grant, accreditation, and regulatory requirements.
• Maintain content inventories, source references, and version histories; distribute only approved, current materials.
• Collaborate with Human Resources, operational leaders, clinical stakeholders, and subject matter experts while protecting confidential employee and patient information.
• Uphold TFHC policies, learning standards, and expectations for respectful communication, cultural awareness, teamwork, and service.

Qualifications

• Bachelor's degree in Human Resources, Organizational Development, Education, Instructional Design, Business Administration, Healthcare Administration, Communications, Adult Education, or a related field required.
• Minimum of three years of professional experience in Learning & Development, corporate training, instructional design, organizational development, healthcare education, or a closely related field.
• Experience facilitating instructor-led or virtual training and independently developing original training programs, curricula, and materials within established organizational standards.
• Demonstrated knowledge of adult learning principles, curriculum development, instructional design, and learning evaluation.
• Advanced Microsoft PowerPoint skills and demonstrated hands-on proficiency with Canva.
• Intermediate-to-advanced Microsoft Excel skills, including formulas, pivot tables, charts, training trackers, and data analysis.
• Proficiency with Microsoft Word, Outlook, and Teams.
• Experience using a learning management system and at least one eLearning authoring platform required.
• Experience managing instructional development projects through stakeholder review and approved delivery.
• Strong written communication, presentation, facilitation, collaboration, organization, and project-management skills.
• Ability to manage multiple assignments and deadlines, incorporate feedback, and recognize when Director guidance or approval is needed.
• Healthcare, FQHC, community health, or other regulated-industry training experience preferred.
• Experience with Articulate Storyline, Articulate Rise, Adobe Captivate, or comparable tools preferred.
• Train-the-Trainer coursework, APTD, CPTD, instructional design certification, SHRM-CP, PHR, or formal training in ADDIE preferred. No specific professional license or certification is required.

Benefits and Rewards

• TFHC offers benefits designed to support employees' health, financial well-being, and work-life balance. Available benefits for eligible employees may include:
• Medical and pharmacy coverage, dental insurance, and vision insurance
• Low-cost employee premiums and $0 employee copays for eligible care received through TFHC
• Paid time off and seven paid company holidays
• 401(k) retirement program with employer contribution after one year
• Employer-paid basic life and AD&D insurance
• Short-term and long-term disability coverage
• Employee Assistance Program
• Voluntary accident, critical illness, hospital indemnity, and pet insurance
• Student loan refinancing and financial-wellness resources
• Benefit availability and eligibility are subject to applicable plan terms.

Join Our Team

Help employees build the knowledge, skills, and confidence to succeed. Join Tampa Family Health Centers and contribute to a culture of learning that supports compassionate, comprehensive, and high-quality healthcare throughout Tampa Bay.

Please note that the employee's initial training schedule may differ from the regular schedule of the position. All new hires, including part-time employees, must be available for up to 40 hours of in-person, on-site training during their first week. Additional mandatory training may continue for approximately two to three weeks, depending on the position and training requirements. Training may take place at a TFHC location other than the employee's assigned work location.